Cloud Technical Lead

SAS•Cary HQ, NC

18h•Hybrid

About The Position

The SAS Cloud Operations team is looking for a Cloud Technical Lead to provide technical leadership for our customer engagements running in our cloud. In our rapidly growing team, you will have exciting opportunities to collaborate with customers and colleagues across SAS to deliver outstanding service in our cloud environments. As a Cloud Technical Lead, you will: Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers. Oversee and approve all changes for assigned customers. Consult with customers as you learn their business and understand how SAS drives their business outcomes. Deliver excellent customer service using a customer first and continuous improvement mindset. Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed customers. Contribute to customer success through a close partnership with Cloud Service Delivery Managers. Participate and share lessons learned through a Community of Practice with global CTL’s. Be encouraged to participate in open-source projects on behalf of SAS. Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Requirements

5+ years of technical experience including:
2 years of experience in consulting, systems support, customer support, or training for enterprise class software.
2 years of experience with UNIX or Linux supporting enterprise class applications.
Bachelor's degree in a quantitative field, such as Computer Science, Information Technology, or related field.
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.
Experience with containers, container-based applications, and/or container orchestration tools.
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Nice To Haves

Knowledge of programming languages, operating systems, utilities, services, and editors for assigned area
Technical knowledge of the internal workings, diagnostic tools, and features of software systems
Aptitude for visualization of solutions for complex problems
Familiarity with cloud-based platforms like MS Azure, AWS, GCP, or OpenShift
Experience with Python, Ansible, or Kubernetes
Scripting experience (bash, powershell, etc)
Experience with SAS
Ability to travel up to 10% of the time.

Responsibilities

Own all technical aspects of a customer environment from implementation through ongoing operations for a select portfolio of SAS Cloud customers.
Oversee and approve all changes for assigned customers.
Consult with customers as you learn their business and understand how SAS drives their business outcomes.
Deliver excellent customer service using a customer first and continuous improvement mindset.
Collaborate with global SAS R&D, Product, Technical Support, Service Management Office, and other CIS teams to drive customer satisfaction and ensure service quality for hosted and remote managed customers.
Contribute to customer success through a close partnership with Cloud Service Delivery Managers.
Participate and share lessons learned through a Community of Practice with global CTL’s.
Be encouraged to participate in open-source projects on behalf of SAS.
Ensure all applicable security policies and processes are followed to support the organization’s secure software development goals.

Benefits

Comprehensive medical, prescription, dental and vision plans.
Medical plan options include: PPO with low annual deductible and copays.
HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan.
Pharmacy available and can ship prescriptions.
An industry-leading 401k plan.
Tuition Assistance Program and programs and resources to support your development
Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off, parental leave and unlimited paid sick days.
Generous childcare benefits for all full-time employees.