Senior Cloud Support Engineer II

Strategy•Tysons, VA

6h•Onsite

About The Position

Strategy Inc seeks Senior Cloud Support Engineer II in Tysons Corner, VA. This role involves leading and coordinating incident response across cloud platforms, collaborating with DevOps, Security, and Engineering teams. The engineer will design resilient, scalable cloud infrastructure and operational workflows, own and manage complex cross-team cloud service issues, and drive proactive resolution. Responsibilities include building and maintaining automation solutions, working with Docker/Kubernetes for containerized applications, and providing direct support for customer upgrades, escalations, and strategic implementations. The role also focuses on identifying and implementing improvements within the Strategy Cloud Platform, partnering with development teams to enhance system reliability and performance, and designing/implementing automated testing for deployment pipelines. A key aspect is championing cloud best practices and standards, documenting processes, training others, and promoting continuous improvement and knowledge sharing, while communicating effectively across global teams and time zones.

Requirements

Master’s degree in Computer Science, Engineering (any field), or closely related quantitative discipline and (1) one year of experience in the job offered or in any occupation in related field.
Python
Ansible
Jenkins
PowerShell
Docker
Kubernetes
Public Cloud (AWS, Azure and GCP)
CI/CD
FinOps
Cloud governance and Security
site reliability engineering
IaaC (CloudFormation and Terraform)
SSO
MFA
AWS WAF
StackIT
Public Cloud Skills
Azure, AWS and GCP
Any suitable combination of education, training and experience is acceptable.

Responsibilities

Lead and coordinate incident response across cloud platforms, working with DevOps, Security, and Engineering teams.
Collaborate on designing resilient, scalable cloud infrastructure and operational workflows.
Own and manage complex, cross-team cloud service issues and proactively drive resolution.
Build and maintain automation solutions.
Work with Docker/Kubernetes to support containerized application environments.
Provide direct support for customer upgrades, escalations, and strategic implementations.
Identify areas for improvement within the Strategy Cloud Platform and propose/implement enhancements.
Partner with development teams to improve the reliability, observability, and performance of backend systems.
Design and implement automated testing for deployment pipelines and services.
Champion cloud best practices and standards across support and engineering teams.
Document processes, train others, and promote a culture of continuous improvement and knowledge sharing.
Communicate effectively across time zones and global teams.