Senior Cloud Support Engineer II
About The Position
Strategy Inc seeks Senior Cloud Support Engineer II in Tysons Corner, VA. This role involves leading and coordinating incident response across cloud platforms, collaborating with DevOps, Security, and Engineering teams. The engineer will be responsible for designing resilient, scalable cloud infrastructure and operational workflows, owning and managing complex, cross-team cloud service issues, and driving resolution. Key activities include building and maintaining automation solutions, working with Docker/Kubernetes for containerized environments, and providing direct support for customer upgrades, escalations, and strategic implementations. The position also requires identifying and implementing improvements within the Strategy Cloud Platform, partnering with development teams to enhance system reliability and performance, and designing automated testing for deployment pipelines. The role champions cloud best practices, documents processes, trains others, and promotes continuous improvement and knowledge sharing, requiring effective communication across global teams and time zones.
Requirements
- Master’s degree in Computer Science, Engineering (any field), or closely related quantitative discipline and (1) one year of experience in the job offered or in any occupation in related field.
- Python
- Ansible
- Jenkins
- PowerShell
- Docker
- Kubernetes
- Public Cloud (AWS, Azure and GCP)
- CI/CD
- FinOps
- Cloud governance and Security
- site reliability engineering
- IaaC (CloudFormation and Terraform)
- SSO
- MFA
- AWS WAF
- StackIT
- Public Cloud Skills
- Azure, AWS and GCP
Responsibilities
- Lead and coordinate incident response across cloud platforms, working with DevOps, Security, and Engineering teams.
- Collaborate on designing resilient, scalable cloud infrastructure and operational workflows.
- Own and manage complex, cross-team cloud service issues and proactively drive resolution.
- Build and maintain automation solutions.
- Work with Docker/Kubernetes to support containerized application environments.
- Provide direct support for customer upgrades, escalations, and strategic implementations.
- Identify areas for improvement within the Strategy Cloud Platform and propose/implement enhancements.
- Partner with development teams to improve the reliability, observability, and performance of backend systems.
- Design and implement automated testing for deployment pipelines and services.
- Champion cloud best practices and standards across support and engineering teams.
- Document processes, train others, and promote a culture of continuous improvement and knowledge sharing.
- Communicate effectively across time zones and global teams.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
