Senior Cloud Operations Engineer

NASCO • Brookside, DE

2d • Remote

About The Position

The Senior Cloud Operations Engineer provides hands-on operational ownership of AWS cloud environments, improving reliability, observability, performance, capacity, cost efficiency, automation, and disaster recovery readiness. The role establishes internal accountability for day-to-day cloud operations while collaborating with vendors and a managed service provider.

The engineer leads operational incident and problem resolution, improves runbooks and automation, and oversees managed-service-provider execution. The role partners with architecture, security, application development, migration, product, and emerging-technology teams to ensure approved solutions are production-ready and can be operated sustainably.

The position is remote and based in a home office. It includes on-call participation and may require scheduled after-hours maintenance and response to urgent production incidents as operational needs require.

Requirements

• Seven years of progressively responsible experience in cloud operations, DevOps, site reliability engineering, infrastructure engineering, or a related discipline.
• Five years of hands-on experience deploying, operating, supporting, and troubleshooting production workloads in AWS.
• Three years of experience using infrastructure as code and scripting or programming to automate operational work.
• Demonstrated experience supporting production services, leading incident resolution, completing root-cause analyses, and improving operational reliability.
• Strong operational knowledge of cloud networking technologies, including VPCs, API Gateways, WAFs, load balancers, Route 53, VPNs, and firewalls.
• Strong hands-on experience operating and supporting AWS serverless technologies, including AWS Lambda, API Gateway, Step Functions, EventBridge, SQS, SNS, DynamoDB, Redshift, and related monitoring, troubleshooting, performance tuning, and cost optimization practices.
• Advanced knowledge of cloud operations, resiliency, performance, capacity management, and disaster recovery.
• Advanced expertise in observability practices, including monitoring, logging, alerting, and operational metrics.
• Strong analytical and troubleshooting skills, with experience leading incident response and root-cause investigations.
• Proficiency in infrastructure automation through infrastructure as code, scripting, and repeatable operational processes.
• Ability to translate operational data into actions that improve reliability, efficiency, scalability, and cost performance.
• Ability to oversee service providers, assess operational risk, and drive issue resolution to completion.
• Intermediate knowledge of cloud security, identity, networking, governance, and compliance concepts.
• Experience creating and maintaining technical documentation, operational procedures, and recovery runbooks.
• Strong verbal and written communication skills, with the ability to influence technical and business stakeholders.
• Bachelor's degree in computer science, information technology, engineering, or a related field, or an equivalent combination of education and relevant experience.
• Must have legal authority to work in the US.

Nice To Haves

• Knowledge of IT service management practices supporting incidents, problems, changes, requests, and knowledge management.
• Knowledge of cloud financial-management practices, cost allocation, forecasting, anomaly management, and optimization.
• Knowledge of container, orchestration, and cloud-native operating practices.
• Ability to use approved AI-assisted engineering tools for troubleshooting, documentation, knowledge management, runbook development, automation, or operational analysis.
• Knowledge of hybrid-cloud operations and integrations between cloud and on-premises environments.
• AWS Certified DevOps Engineer – Professional certification.
• AWS Certified CloudOps Engineer – Associate certification.
• AWS Certified Solutions Architect - Associate or Professional certification.
• HashiCorp Certified: Terraform Associate certification.
• ITIL 4 Foundation or a FinOps Certified Practitioner or Engineer credential.

Responsibilities

• Own the day-to-day operational health, reliability, availability, and supportability of AWS cloud environments.
• Implement and improve monitoring, logging, alerting, dashboards, and observability practices to enable proactive issue detection and response.
• Lead incident response, service restoration, root-cause analysis, problem management, post-incident reviews, and corrective-action follow-through.
• Automate provisioning, configuration, remediation, deployment, and routine operational tasks using infrastructure as code and scripting.
• Analyze and improve cloud performance, capacity, scalability, and resource utilization.
• Identify and execute approved cloud cost-optimization opportunities in partnership with finance and technology stakeholders.
• Maintain backup, recovery, resilience, and disaster-recovery procedures and validate operational readiness through documented testing.
• Oversee the CloudOps managed-service provider, validate work quality, track commitments, escalate service gaps, and verify completion of operational work.
• Develop and maintain runbooks, operating procedures, technical documentation, and knowledge articles.
• Assess production readiness and partner with architecture, security, application development, product, and migration teams on operational requirements.
• Support approved production changes and continuously improve operational controls, tooling, and processes.
• Evaluate emerging operational capabilities, including approved AI-assisted engineering tools, when they improve reliability, efficiency, or supportability.

Benefits

• Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans.
• Telehealthcare for medical and behavioral visits.
• Generous PTO with buy/sell options.
• Nine company holidays, a floating day off, and a day off for volunteering.
• Employee Assistance Program.
• Wellness program with opportunities to earn insurance discounts or credit toward health-related items.
• 401(k) plan with employer matching contributions.
• Company-funded spending/reimbursement accounts to help with out-of-pocket medical expenses.
• Bonus and recognition programs.
• Tuition assistance.
• Consultation with a financial planner.
• Basic Life & AD&D Insurance and Short- and Long-Term Disability Insurance provided; Supplemental Term Life Insurance is available.
• Group discount programs for mobile, technology services, and other offerings.
• Comprehensive, current e-learning and performance-support library available on demand at no cost.
• Fully remote work from home, with potential work/life balance, commuting savings, and more time for personal activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior