Senior Cloud Engineer

Live Nation Entertainment

1d•$120,000 - $150,000•Remote

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 550 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! THE TEAM Core Data Services team is at the center of Data and Analytics initiative. We are in the beginning of our journey to build and enterprise data platform capable to be a true underpinning of any data needs for the enterprise. Our mission is to make reliable data available and enable value creation by the data community of engineers, analysts and decision makers. Core Data Services team consists of Platform engineering team, Data Engineering, Data Enablement and ultimate owner and operator – Operations team. As part of the Core Data Services team, the Operations Analysts leads the day today tasked with full ownership and management of the Customer issues posted as data quality and data investigation. THE ROLE The Cloud Engineer will be working as part of the Data and Insights team, focusing on the management and administration of SQL Server databases and our AWS Cloud environment. In this hands-on role, you will have ownership and be responsible for the design, build, commissioning and running of new and existing database environments and platforms to project timelines and company standards, providing clear communications with respect to progress, blockers and issues to mitigate risk. You will continuously deliver and support changes to the Ticketmaster business applications across production and all non-production environments. You will work with Data Engineering teams from the point of initial engagement, through proof of concept and through to the implementation of each project. The role is fundamental in supporting the company's strategy of deploying market leading B2B and B2C data driven tools using the latest technology, including Big Data platforms and Databricks. We are looking for a seasoned professional who has experience owning and operating large scale systems at enterprise level, continuously improving operational metrics. In other words, running a center of excellence with stability and discipline practices as a bedrock of continuous innovation. You will be exposed to multiple technologies and various levels of AWS experience within the engineering teams and be required to tailor your approach accordingly. Our business is online 24/7, so you will occasionally be required to work out of hours or provide on-call duty on a rotation basis. If you are looking for a challenge and a sense of ownership and have experience running large scale data operations, including performing analysis on large scale data lake, EDW, low latency data delivery for operational reporting as well as analytical use cases - we are looking for you! We have plenty of opportunities to make a difference for the business and for the Ops team in all aspects - from tech to processes to developing Center of excellence.

Requirements

Excellent knowledge of Public Cloud technology – we use AWS with RDS, S3, ES, API Gateway, Redshift, Lambda, SQS & EC2 being the core services we depend on.
Excellent knowledge of Database Technologies & Architectures
DBA expertise supporting large scale databases such as SQL Server, Redshift or PostgreSQL; preferably data warehouses
AWS certified Engineer or equivalent commercial experience
Some experience developing scalable and resilient APIs, systems and services for cloud platforms
Strong understanding of techniques and strategies for maintaining high availability
Strong experience in automated deployment of infrastructure and applications
Strong scripting/programming skills in at least one language such as Python and PowerShell
Experienced in collaborative development – performing code reviews and automating via deployment pipelines, such as Jenkins, Gitlab CI or AWS CodePipeline
Excellent Windows & Linux systems knowledge and great application troubleshooting skills
Good networking skills; route tables, Firewalls & understanding load balancing technologies
Good knowledge of log, monitoring and alerting platforms such as AWS CloudWatch, Spotlight, ELK, Prometheus
Good understanding of Security and Compliance challenges and how to reduce scope and increase protection – we deal with PCI, SOX and GDPR on some of our systems
Technical writing skills for documenting environments and procedures
Self-motivated, energetic, and tenacious. Able to work as part of a team as well as independently.
Strong organizational skills and time management.
A desire to learn and use a broad range of skills in a highly complex environment.
Excellent analytical, problem solving and resolution skills.
Passionate about automation and tooling.

Responsibilities

Troubleshooting of database and infrastructure issues on services you provide
Manage capacity and availability to ensure resilience and cost effectiveness
Provide input into the design, development and implementation of automation and tooling for data engineering teams to achieve their goals.
Work closely with peers in data engineering teams to implement solutions that are scalable, secure, and easily maintained.
Disaster Recovery planning, testing and execution in combination with engineering teams
Design, implement and run resilient highly available solutions
Implement monitoring, health check scripts, functional and load testing
Use modern ‘infrastructure as code’ and orchestration tools to reduce manual operations where practically possible
Plan, organize and communicate project status
Share knowledge and skills with other team members

Benefits

HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
WEALTH: 401(k) program with company match, Stock Program
FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
OTHERS: Volunteer time off, crowdfunding network

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