Senior Clinical Director, Access to Care

Heritage Behavioral Health Center•Decatur, IL

2h•$90,000 - $120,000•Onsite

About The Position

Heritage Behavioral Health Center is seeking a Senior Clinical Director, Access to Care who believes that how someone first experiences help matters as much as the help itself. This role is for someone with the clinical depth, operational creativity, and human-centered leadership to bring this belief to life. The position is responsible for leading a portfolio of services that make up the 'front door' of the system, including the first conversation, the moment of crisis, and the bridge to lasting care. In a Certified Community Behavioral Health Clinic (CCBHC) environment, this role will build and strengthen systems of engagement, advance trauma-informed practices, and support staff in providing exceptional behavioral health services. The standard of care being built emphasizes warmth, dignity, and genuine welcome as clinical tools, ensuring that individuals in crisis or navigating intake are met with calm attentiveness and unhurried respect.

Requirements

Licensure as a Licensed Practitioner of the Healing Arts (LPHA) is required (LCSW, LCPC, or LMFT).
Meaningful experience in senior clinical leadership (e.g., clinical director or equivalent).
Demonstrated success managing multidisciplinary programs in a behavioral health setting.
Detail-oriented, strengths-focused, collaborative, and effective working both independently and as part of a senior leadership team.
Demonstrates creativity and innovation, particularly as it relates to staff development and enhancing the experiences of individuals seeking services.
Skilled in identifying solutions, collaborating across teams and leadership groups, and operationalizing initiatives from grant application to successful project outcomes.
Models expected behaviors by engaging in hands-on understanding of each role supervised, gaining direct experience alongside front-line staff.
Effectively manages multiple high-priority projects simultaneously with equal attention and rigor.
Proactively strengthens programs using evidence-based and trauma-informed practices, and takes initiative without waiting to be asked.
Maintains and promotes a philosophy that supports individuals accessing the care they need without barriers.
Well-versed in Rule 132/140 and SUPR 2060/2090 regulatory standards and their application across program types.
Experienced in managing multiple programs with diverse contract and compliance requirements, including grant implementation and outcome reporting.
Possesses a thorough and applied understanding of trauma-informed care — its principles, practices, and essential role in supporting individuals in a manner that is sensitive, empathetic, and effective.
Comprehensive knowledge of Certified Community Behavioral Health Clinic (CCBHC) service standards, required service categories, and quality performance measures.

Nice To Haves

A commitment to the whole experience of care, designing systems that make every touchpoint feel respectful, human, and responsive.
Creative and innovative thinking with a proven ability to create solutions others have not tried yet.
A genuine orientation toward partnership with community partners, health systems, funders, payers, and peer organizations.
Deep belief in community-based response as often the best plan.
Hands-on, present leadership style.
Barrier-free access as a leadership value.

Responsibilities

Provide clinical, administrative, and fiscal sustainability oversight of all assigned agency services and programs.
Create and implement a sustainable plan for staff development, training, and well-being that aligns with the agency’s mission and long-term goals.
Partner with existing agency leaders to build and sustain a high-performing leadership team grounded in trauma-informed, clinically excellent practice.
Provide direct support, supervision, and strategic program planning for clinical directors within the Access to Care continuum.
Demonstrate and model the behaviors, values, and clinical practices expected of each team — including developing working knowledge of every role supervised.
Serve as the administrative and clinical expert on person-served engagement, access to care, quality of care, contract compliance for clinical outcomes, and staff performance.
Develop and maintain grants within the assigned clinical continuum, including oversight of implementation, outcomes, and reporting.
Create and refine systems for new and existing programs, including clinical case reviews, clinical record workflows and documentation standards, data tracking systems, and program start-up processes.
Achieve performance measures outlined through quarterly reporting, plans of improvement, and training budgets associated with program areas.
Represent Heritage in statewide initiatives aimed at strengthening and advancing behavioral healthcare policy and practice.
Identify gaps across the agency and broader community behavioral health landscape and propose sustainable, innovative solutions to those gaps.
Ensure accountability to the executive team regarding all program outcomes within the assigned continuum of care — including fiscal, clinical, and compliance dimensions.
Collaborate with internal and external stakeholders — including health systems, community organizations, payers, and referral sources — as genuine partners in expanding and improving access to care.

Benefits

Competitive salary aligned with education, experience, and licensure — $90,000 to $120,000 annually
Every other Friday off — paid wellness day
Generous Time Off: vacation, sick, personal, and holiday leave
Health, dental, and vision insurance with substantial agency contributions
Flexible Spending Accounts (healthcare and dependent care)
Employee Assistance Program (EAP) and fitness reimbursement
Retirement: 401(k) and Roth options
Professional Growth: tuition assistance and continuing education opportunities
Loan forgiveness eligibility through the National Health Service Corps (NHSC)
Additional life insurance options