Access to Care Scheduler

Center for Life Management•Derry, NH

7h•Hybrid

About The Position

Fulfill your purpose at CLM: https://www.youtube.com/channel/UC8bCS3JufXrPyr7SgiLrusQ Center for Life Management (CLM) provides the area's most comprehensive array of outpatient mental healthcare. We offer innovative and evidence-based services that enhance the health and well-being of individuals and families. We partner with local and state-wide organizations to achieve our mission and together build stronger communities and greater awareness for whole health and wellness. The Scheduler plays a pivotal role in coordinating and supporting clinical services to ensure seamless client care across the agency. This position involves managing appointments across various services and serving as a primary client resource for scheduling and treatment information. The Scheduler collaborates closely with clinical teams to align scheduling with protocols, maintains accurate records using electronic health systems, resolves scheduling conflicts proactively, and supports administrative operations to enhance efficiency and continuity of care. Through effective organization and communication, the Scheduler contributes to the smooth operation of clinical services and client satisfaction. This is a full time, 40 hour per week position based out of our Derry Office and is considered non-exempt in accordance with the Fair Labor Standards Act (FLSA). Schedule will be fully in person during training period and will have the option of some remote work once fully trained and proficient in the position.

Requirements

High school diploma or equivalent required.
Minimum of 1-2 years of experience in scheduling, administrative, or healthcare coordination roles, preferably in a clinical or behavioral health setting.
Familiarity with insurance verification processes and healthcare scheduling systems.
Excellent organizational and multitasking skills, with attention to detail.
Strong computer skills, including Microsoft Office Suite (Word, Excel, Outlook, Teams).
Ability to communicate effectively and professionally with clients and clinical staff.
Demonstrated ability to prioritize tasks in a fast-paced environment and maintain professionalism under pressure.
Ability to work independently and as part of a team.

Responsibilities

Coordinate and schedule appointments for clients across various clinical services, ensuring efficient resource utilization and clinician time.
Serve as a primary resource for clients, providing appointment reminders, treatment information, and answering questions about scheduling and insurance coverage.
Work closely with clinical staff to ensure the timely and accurate scheduling of all treatments and appointments, aligning with clinicians' availability and treatment protocols.
Utilize electronic health record systems to maintain accurate and up-to-date records of scheduling activities, documenting all changes, cancellations, and confirmations.
Address any scheduling conflicts, cancellations, or issues, and proactively find solutions to minimize disruption to client care and the clinic operations.
Provide administrative assistance, including outreach to clients for missed or rescheduled appointments and coordination with staff to prioritize scheduling needs.

Benefits

Comprehensive health insurance (medical, dental, vision)
Health Reimbursement Arrangement
Flexible Spending Account
Paid earned time (3 weeks in year one, caps at 6 weeks)
Paid holidays (8) with bonus birthday holiday in your birth month
403(b) Retirement Savings Plan with 3% company contribution upon 1 year of employment
Life Insurance paid by company
Short- and Long-Term Disability paid by company
Accidental Death and Dismemberment Insurance paid by company
Employee Assistance Program (EAP), accessible to staff and their natural supports
Company issued cell phone and laptop as needed for role
Scholarship for professional advancement
Mileage reimbursement for applicable positions
On the job training and continuing education opportunities
Rewarding and supportive work environment with excellent opportunities for career growth
Meaningful relationships with your co-workers and the individuals we serve
Flexible work schedule
Teamwork, teamwork and more teamwork!