Senior Clinical Data Analyst

ComPsych Corporation•,

12d•$75,000 - $80,000•Remote

About The Position

The Senior Clinical Data Analyst leads the development of ComPsych's clinical outcomes and client experience measurement program, building the scorecards, calculation methodologies, and reporting infrastructure that consolidate data from across the organization. This role administers the survey platform(s) used to collect that data, analyzes trends across outcomes and experience measures, and connects those findings to provider network performance to drive improvements in service quality. Working closely with the clinical research team and leadership, this role exercises discretion and independent judgment in translating clinical and operational objectives into actionable insights, identifying trends and opportunities, and recommending improvements that influence clinical quality, service delivery, and ComPsych's demonstrated value to customers.

Requirements

Bachelor's degree required; Master's degree preferred in statistics, public health, psychology, data science, or a related field
5+ years of experience in research, analytics, or data-driven quality improvement, preferably in a clinical, behavioral health, or healthcare environment
Strong knowledge of statistical methods and data interpretation in applied research settings
Proficiency with Microsoft Office and Power BI required; experience with SPSS or similar analytics platforms is a plus
Experience with survey platforms such as Alchemer or LimeSurvey, including survey build, logic/routing, and data export
Demonstrated ownership of deliverables from data collection through final reporting, including proactive communication of timelines, risks, or data limitations to stakeholders
High attention to detail and accuracy in data handling, analysis, and reporting
Ability to work independently and collaboratively across cross-functional teams
Ability to distill complex data into clear, actionable insights for clinical and non-clinical stakeholders
Strong organizational and project management skills, with the ability to manage multiple priorities and deadlines
Excellent interpersonal and communication skills
Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
Ability to be present on camera during work-related trainings, meetings, and/or events
Must be able to sit or stand at a desk for prolonged periods while working on a computer

Nice To Haves

Master's degree preferred in statistics, public health, psychology, data science, or a related field
experience with SPSS or similar analytics platforms is a plus

Responsibilities

Administer ongoing collection of clinical outcomes and client experience data across ComPsych's domestic and global service lines, including international intake centers and global partners
Build and maintain the survey platform(s) used to field outcomes and experience surveys, including survey construction, routing logic, and data integrity
Identify, gather, and consolidate data from multiple, disconnected sources (e.g., client surveys, digital assessments, live intake assessment metrics) into a unified reporting structure
Define and build calculation methodologies for clinical outcome and experience measures (e.g., PHQ-9, GAD-7, WOS, WAI, and Functioning for outcomes; CSAT and NPS for experience)
Design and develop scorecards and reporting frameworks to track clinical outcomes and client experience, where none currently exist
Own and maintain a standard suite of recurring outcomes and experience reports for clinical and operations leadership
Analyze trends, anomalies, and insights across outcomes and experience measures to inform service delivery, customer-facing impact reports, and strategic research questions related to behavioral health trends, service outcomes, or product development
Combine outcomes and experience data with provider network data (e.g., responsiveness, session patterns, assignment success rates, quality audits) to identify performance gaps and drive improvements in external network quality
Collaborate with the clinical research team on ad hoc research projects, white papers, and thought leadership initiatives
Support the leadership team in driving continuous improvement of clinical workflows and programs, and identifying opportunities for operational efficiency and clinical innovation using internal and industry benchmarks
Perform other duties and responsibilities as assigned