OSGP Senior Clinical Coordinator, Department of Oral & Maxillofacial Surgery
About The Position
The Senior Clinical Coordinator, Department of Oral & Maxillofacial Surgery, will be responsible for patient services including scheduling appointments, follow-up appointments, and surgeries per departmental protocol. This role involves verifying patient eligibility and benefits with insurance companies, obtaining necessary referrals, and registering patients in EPIC. Additionally, the coordinator will interact with students and residents regarding patient care, manage telephone calls, screen calls, and handle facsimiles. Responsibilities include preparing daily schedules, maintaining patient records, and tracking archival records. The role also involves collecting fees, processing payments, and demonstrating knowledge of medical and dental insurance policies. Problem-solving and multi-tasking are essential to manage multiple patient needs simultaneously, ensuring assistants and equipment are available, preventing overbooking, and confirming financial arrangements prior to appointments.
Requirements
- Strong organizational and planning skills required
- Previous healthcare experience desired
Responsibilities
- Scheduling appointments, follow-up appointments, and surgery per departmental protocol
- Verifying patient eligibility and benefits with patient's insurance company
- Obtaining appropriate HMO primary care physician referrals
- Registering patients in EPIC at the time of the appointment
- Interacting with students and residents concerning patient care and meetings
- Answering and transferring telephone calls
- Screening phone calls: taking detailed messages or sending to voicemail
- Confirming and delivering facsimiles
- Pulling patients' charts for daily schedule
- Preparing clinicians' daily schedule
- Printing dictation
- Filing patient information/charts
- Maintaining patient records in a neat and orderly fashion
- Recording and tracking archival patient records in database
- Creating and/or verifying a record for the patient file
- Contacting doctor's offices to gather patient information and referrals
- Discussing and collecting fees
- Writing receipts of patient payment and third party payments
- Posting accurate visit charges
- Demonstrating knowledge of medical and dental insurance policies
- Escorting patients to seating in clinic exam rooms as necessary
- Problem-solving and multi-tasking to handle multiple patient needs simultaneously
- Checking availability of assistants for procedures
- Arranging requests for special equipment
- Preventing overbooking of appointments
- Ensuring that all financial considerations are arranged prior to appointment
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
