Senior Clinical Applications Trainer - Hospice of Cincinnati Navigators

TriHealth•Cincinnati, OH

4d•Onsite

About The Position

Step into a meaningful role within our Hospice Care Team as a Senior Clinical Applications Trainer dedicated to supporting patients and families during some of life’s most vulnerable moments. You’ll serve as a trusted resource for nurses, physicians, caregivers, and loved ones, helping maintain comfort, dignity, and continuity of care.

Requirements

Bachelor's Degree in Education or business
Equivalent experience accepted in lieu of degree
Certification in appropriate EPIC Applications and TED training environment Development (from EPIC) within 6 mos of hire
Knowledge of Epic applications
Epic master training environment
Personal computer applications
Adult learning Principals
Change management
5-7 years experience Professional Healthcare Nursing, or training related to the area of education being supported

Responsibilities

Directs the development and maintenance of clinical applications training programs.
Prepares, conducts, and coordinates training programs for employees and management.
Has principal responsibility for the application training environment including the build of training content, user and provider records and related imports and databases.
Maintains requirements for designation as Epic Principal Trainer.
Collaborates with IS application teams, clinical informaticists and customer groups to assure training programs are practical, relevant and effective.
Assists with the development, planning, implementation, and execution of chronic disease management through remote patient care services including but not limited to care coordination/management, equipment set-up, workflow development, protocol development, billing, etc.
Assists with physician practice collaboration, building relationships and ensuring expectations are being met within the confines of the program.
Assists with the development of key metrics along with the monitoring and timely reporting of key indicators.
Assists with developing process improvement activities to support care team processes as well as the overall program.
Assist with day to day operations including but not limited to scheduling assignments, labor performance, and clinical outcomes.
Assists with the hiring and performance appraisal process.
Assist in developing an outstanding care experience, reflective of the patient-centered values of the system.
Supports customer service expectations both patient-facing and vendor facing are consistently met.