Senior Clinic Manager- Urology

Ohio State University Physicians•Columbus, OH

6d•$89,612 - $134,417

About The Position

Ohio State University Physicians (OSUP) is seeking a Senior Clinic Manager to lead clinic operations and contribute to patient care in a growing healthcare organization. The role independently provides overall administrative direction and coordination of clinic(s), serving as a liaison among administration, physicians, patients, and outside organizations to coordinate clinic business, carry out directives, and resolve problems. The Senior Clinic Manager develops and maintains organizational structures, systems, and staffing plans that support clinic goals and provide timely, resource-efficient responses to clinic needs. The role oversees clinic operations and expenses, manages staff and performance, analyzes financial and operational results, and oversees registration, scheduling, and provider templates in coordination with the Corporate Central Access team.

Requirements

Bachelor’s degree or an equivalent combination of education and relevant experience.
At least 2 years of direct managerial or supervisory experience; clinical-setting experience preferred.
Strong interpersonal, organizational, communication, leadership, customer service, and patient experience skills.
Professional integrity and interpersonal skills to handle sensitive and confidential situations.
Ability to interact, communicate, and follow up with people at all organizational levels in a timely manner with poise, tact, and diplomacy.
Ability to work independently in a fast-paced, dynamic environment.
Proficiency with word-processing and spreadsheet software.
Knowledge of medical office operations and systems, patient confidentiality guidelines, OSHA, Joint Commission, customer service, and the clinical operations and needs of a medical facility.

Nice To Haves

Managerial or supervisory experience in a clinical setting.

Responsibilities

Independently provide overall administrative direction and coordination of clinic(s), serving as a liaison with administration, physicians, patients, and outside organizations.
Coordinate clinic business, accomplish directives, and facilitate resolution of problems.
Develop, recommend, implement, and maintain the organizational structure, systems, and staffing plan needed to accomplish clinic goals and respond efficiently to clinic needs.
Manage clinic operations while controlling labor costs and expenses.
Maintain functional knowledge of staff responsibilities.
Manage assigned staff, including hiring, training, supervision, employee engagement, performance management, setting expectations, scheduling, and payroll approval.
Use coaching, disciplinary action, and performance improvement plans to address policy violations or poor behavior or performance.
Ensure new and existing staff attend and successfully pass Ambulatory Skills Orientation according to established expectations.
Analyze reports, summarize findings, and develop and execute plans to improve financial results, clinic productivity, and operational benchmarks.
Oversee registration, scheduling, and provider template creation and management to maximize clinic outcomes in coordination with the Corporate Central Access team.