Senior Client Technologies Analyst, Tech Central

Pepperdine University•Irvine, CA

7d•Onsite

About The Position

The Senior Client Technologies Analyst provides quality technology assistance, support, and training to faculty, staff, students, and other constituents of Pepperdine University. This role involves providing excellent customer service, supporting and maintaining classroom technologies, and researching solutions to technical difficulties. The analyst will also analyze data to recommend improvements, collaborate with internal and external stakeholders, and engage in professional development to stay current with technology trends. Additionally, the position requires understanding and supporting the Christian mission of the University.

Requirements

Bachelor’s degree in business or technology/computer science, or related field.
Two (2) or more years of relevant work experience training end-users in hardware or software as well as classroom technologies.
CompTIA A+ certification (or equivalent).
Willing to work weekend and evening shifts on an as-needed basis.
Must hold a valid driver's license (or have the ability to obtain one within three months of employment), and be insurable under University's standard auto insurance requirements.
Demonstrates a working knowledge of basic hardware and software products.
Demonstrates problem solving/troubleshooting skills.
Advanced knowledge of working with computers and applications in a networked environment.

Nice To Haves

Master's degree in business or technology/computer science, or related field.
Experience with networking, systems, and security.
Strong technical skills in Information Technology.
CompTIA Network+ certification (or equivalent).
Excellent written and verbal communication skills.
Excellent organizational and interpersonal skills needed to work effectively with a wide variety of internal and external resources.
Excellent decision-making skills and ability to work under pressure.
Experience in following emerging trends in technology.
Expertise in the use of major project management and collaboration software, including MS Project, Asana, MS Office, email, calendaring, and emerging collaboration tools (wikis, Google Apps, web conferencing, etc.).

Responsibilities

Provides excellent customer service via phone calls, emails, tickets, and walk-ins and support to the students, faculty, and staff by providing solutions to technology challenges relating to the classroom or office environments.
Supports and maintains classroom technologies, including projectors, wall panel controls, Blu-ray players, cabling, and remotes.
Participates in migrations, office moves, major upgrades, and integration testing.
Researches solutions to issues related to technical difficulties encountered by faculty, staff, and students.
Optimizes Operating Systems, resolves hardware conflicts, and implements process improvements.
Analyzes data from support requests (in-person, email, support ticket, etc.) to recommend and implement improvements to systems, documentation, training, or other services.
Attends product seminars and courses to broaden individual knowledge of hardware and software.
Evaluates new and emerging technologies and technology solutions for consideration within IT or the University.
Represents Pepperdine and IT in a professional manner when collaborating with internal and external stakeholders.
Develops and maintains strong partnerships with campus personnel and departments, as well as with external vendors and service providers, to assure current and future operational success.
Reviews and submits regular paperwork and processes, such as status reports, bi-weekly or monthly timesheets, assessments for mid-year and annual reviews, and other routine IT and University practices.
Provides backup support and assistance to other team members.
Collaborates with co-workers and University colleagues on departmental, division-wide, and institutional projects.
Shares process information and makes informal recommendations on how to improve processes and overall job execution within the team/department.
Attends training sessions, vendor presentations, user group meetings, conferences, and seminars.
Engages regularly in individual professional development related activities to remain current with industry technology trends and work processes.
Volunteers to undertake tasks that stretch the employee's capabilities.
Serves on various committees within the Information Technology division.
Participates in external University committees.
Performs other related duties as assigned.
Understands and supports the Christian mission of the University.
Upholds the University mission through team, location, atmosphere, and work performed.