Senior Client Support Specialist

SMA Support Services

22h•$37,999•Remote

About The Position

We are seeking a highly motivated and experienced Senior Client Support Specialist to join our team. This is a long-term, full-time, work-from-home position. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to manage multiple tasks effectively. You will be responsible for providing top-notch support to our clients, handling inquiries, and contributing to the overall success of the client support department.

Requirements

A minimum of five (5) years of experience in a BPO setup.
Excellent English communication and multitasking skills.
Existing home office setup with a conducive work environment.
Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor.
Stable internet connection with at least 25 Mbps upload and download.
Back-up power and internet are required.
Willing to work graveyard shifts.
Ability to start training immediately.

Nice To Haves

2 years or more SME, Assistant Coach, or assistant Team Lead experience.
Background in Customer Service.
Knowledge/skills/experience with pulling and presenting reports.
Appointment setting experience.

Responsibilities

Provide excellent client support in a BPO setup.
Handle client inquiries and resolve issues effectively.
Manage multiple tasks and prioritize workload efficiently.
Pull and present reports related to client support activities.
Engage in appointment setting as needed.
Participate in regular team-building activities and company outings.

Benefits

Work-from-home setup
Long-term/full-time position
Competitive pay at 37,999 gross
5,000 Client Deployment Allowance
Pay begins on day 1 of training
HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at ₱100,000 Maximum Benefit Limit
Loyalty Investment Fund: Savings set aside, withdrawable after 5 years, with more perks at the 10th year.
Pag-IBIG MP2 Savings Program: Company contributes monthly.
Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization.
Work-life balance benefit: 15 annual paid leaves for regular employees.
Attendance and performance-based incentives: Up to 142,000 pesos annually.
Perfect Attendance KPI Superstars Shoutout Incentive
Referral Incentive
QA Rockstar C3 Champions Client Obs Incentive
Quarterly In-person Team-Buildings
Annual Company Outing
Career Advancement Opportunities