Senior Client Success Manager

Future Publishing•New York, NY

11d•Hybrid

About The Position

Future Creative is the global in-house agency responsible for all creative output across Future's impressive portfolio. We produce engaging, high-quality campaigns that reach millions of passionate consumers worldwide. Our team thrives on innovation, cross-functional creativity, and delivering exceptional branded content. As a Sr. Client Success Manager, you will harness this creative energy to deliver outstanding campaigns for our top-tier clients.

Requirements

Bachelor’s degree.
5-6+ years of experience in project management or post-sale account management.
Proficiency using project management tools, specifically Asana.
Experience executing post-sale digital campaigns, including custom content, video, and social media.
Knowledge of ad operations workflows, tracking, and delivery management.
Exceptional organisational skills and a meticulous attention to detail.
Excellent written and verbal communication skills to run tight meetings and clear emails.
Comfortable acting as the primary authority on client relationships.
An adaptable mindset to apply processes where helpful and flex in ambiguous situations.

Nice To Haves

A team-oriented approach that elevates the performance of everyone around you.

Responsibilities

Act as the operational and visionary engine behind our campaigns, overseeing campaign execution from kickoff to final wrap.
Translate strategy into practical internal plans and manage project timelines.
Use Asana to coordinate seamlessly across Sales, Editorial, Design, and AdOps departments.
Serve as the primary contact for client communication.
Manage campaigns across custom branded content, video, and social activations.
Facilitate asset collection and track requirements to ensure projects land on time and within scope.
Oversee post-sale production budgets to maintain profitability.
Deliver key performance insights directly to clients.
Manage client kickoffs and handle day-to-day client communication throughout the campaign delivery process.
Maintain project timelines, task ownership, and milestones from kickoff through to final wrap.
Guide cross-functional coordination across departments without tracking ambiguity.
Identify risks early and bring practical solutions to every potential problem.
Deliver campaign reporting, wrap documentation, and performance insights directly to your clients.
Identify additional revenue opportunities and provide your unique perspective to assist internal teams.
Manage a diverse book of business directly and alongside partners.
Elevate the performance of everyone around you through a team-oriented approach.