Senior Client Success Manager
About The Position
Future Creative is the global in-house agency responsible for all creative output across Future's impressive portfolio. We produce engaging, high-quality campaigns that reach millions of passionate consumers worldwide. Our team thrives on innovation, cross-functional creativity, and delivering exceptional branded content. As a Sr. Client Success Manager, you will harness this creative energy to deliver outstanding campaigns for our top-tier clients. Reporting to the Director of Client Success, you will act as the operational and visionary engine behind our campaigns. You will oversee campaign execution from the kickoff phase through to the final wrap. Your daily tasks involve translating strategy into practical internal plans and managing project timelines. You will use Asana to coordinate seamlessly across our Sales, Editorial, Design, and AdOps departments. Additionally, you will serve as the primary contact for client communication. You will manage campaigns across custom branded content, video, and social activations. By facilitating asset collection and tracking requirements, you ensure every project lands on time and within scope. You will also oversee post-sale production budgets to maintain profitability while delivering key performance insights directly to clients.
Requirements
- Bachelor’s degree.
- 5-6+ years of experience in project management or post-sale account management.
- Proficiency using project management tools, specifically Asana.
- Experience executing post-sale digital campaigns, including custom content, video, and social media.
- Knowledge of ad operations workflows, tracking, and delivery management.
Nice To Haves
- A team-oriented approach that elevates the performance of everyone around you.
- Exceptional organisational skills and a meticulous attention to detail.
- Excellent written and verbal communication skills to run tight meetings and clear emails.
- An adaptable mindset to apply processes where helpful and flex in ambiguous situations.
Responsibilities
- Manage client kickoffs and handle day-to-day client communication throughout the campaign delivery process.
- Maintain project timelines, task ownership, and milestones from kickoff through to final wrap.
- Guide cross-functional coordination across departments without tracking ambiguity.
- Identify risks early and bring practical solutions to every potential problem.
- Deliver campaign reporting, wrap documentation, and performance insights directly to your clients.
- Identify additional revenue opportunities and provide your unique perspective to assist internal teams.
- Manage a diverse book of business directly and alongside partners.
- Act as the primary authority on client relationships.
Benefits
- Uncapped leave
- Share of our profits with a bonus
- Refer a friend and get rewarded when they join Future
- Well-being support with access to our Colleague Assistant Programs
- Opportunity to purchase shares in Future with our Share Incentive Plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
