Senior Client Success Manager 2

Enlyte

17h•Remote

About The Position

This is a full-time, remote position with travel based on account needs and internal meetings. Travel is generally expected to be approximately 20% to 30%, depending on the assigned book of business and customer requirements. Perks: Opportunity to work with a collaborative team across Apricus Specialty Solutions and the broader Enlyte family of businesses, exposure to cross-functional partnership with client success, data and analytics, and leadership teams, and the ability to build strong customer relationships while helping grow strategic accounts. Join our team and help drive meaningful client outcomes. As a Senior Client Success Manager, you will be responsible for managing a designated book of business, strengthening customer relationships, and supporting account growth across Apricus Specialty Solutions. In this role, you will be: Manage assigned customer accounts and serve as a key relationship partner across multiple stakeholder levels, including leadership, claims teams, and adjusters. Responsible for creating loyal customers through a proactive, consultative approach that helps our clients maximize their experience in order to achieve their business goals. Ensures client awareness and understanding of applicable product elements, business practices, and contractual implications. Responsible for increasing renewal sales for their assigned region or account(s). Prepare for and participate in customer meetings, stewardship discussions, and presentations delivered virtually and, when needed, in person. Must meet sales objectives such as quota and productivity requirements. Educates clients on best practices and encourages successful product adoption. Build and maintain strong client relationships to support retention, satisfaction, and long-term account growth. Partner closely with internal Enlyte teams, including CMO client success partners and data and analytics resources, to align on strategy and customer needs. Conduct regular outreach and engagement with customers to maintain visibility, strengthen partnerships, and support pull-through. Contribute to a team-oriented environment while also working independently to manage priorities, account activity, and follow-up actions.

Requirements

Associate's degree or Bachelor's degree preferred.
Experience in account management, client success, sales, customer retention, or related relationship-driven roles preferred.
Significant relevant industry experience may be considered in place of a degree.
Strong interpersonal, communication, presentation, and relationship-building skills.
Ability to grow and retain accounts, work independently as a self-starter, stay organized, and collaborate effectively with internal teams.
Professional presence and the ability to engage a variety of stakeholders.
Familiarity with Salesforce, Microsoft Office tools, and comfort using AI-enabled tools in day-to-day work.
Must be able to travel as needed for customer meetings, account support, and internal meetings.
Must have reliable internet access for a remote work environment.

Responsibilities

Manage assigned customer accounts and serve as a key relationship partner across multiple stakeholder levels, including leadership, claims teams, and adjusters.
Create loyal customers through a proactive, consultative approach that helps our clients maximize their experience in order to achieve their business goals.
Ensure client awareness and understanding of applicable product elements, business practices, and contractual implications.
Increase renewal sales for their assigned region or account(s).
Prepare for and participate in customer meetings, stewardship discussions, and presentations delivered virtually and, when needed, in person.
Meet sales objectives such as quota and productivity requirements.
Educate clients on best practices and encourage successful product adoption.
Build and maintain strong client relationships to support retention, satisfaction, and long-term account growth.
Partner closely with internal Enlyte teams, including CMO client success partners and data and analytics resources, to align on strategy and customer needs.
Conduct regular outreach and engagement with customers to maintain visibility, strengthen partnerships, and support pull-through.
Contribute to a team-oriented environment while also working independently to manage priorities, account activity, and follow-up actions.