Senior Client Success Manager, LawRank (An EverService Company)

EverService

6d•$80,000 - $95,000•Remote

About The Position

LawRank is one of the most respected SEO and digital marketing firms serving the legal industry, working with high-revenue law firms across the country. We're part of EverService Holdings, a Sunstone Partners-backed portfolio operator with multiple market-leading brands across digital marketing, including LawRank, iLawyer, and RYNO. Our scale gives clients access to best-in-class talent, technology, and capability, while our brand-led structure keeps us close to the firms we serve. We are hiring a Senior Client Success Manager who will serve as the primary point of contact and strategic liaison between our attorney and law firm clients and our internal marketing teams, ensuring exceptional client experiences and measurable campaign success. This role is responsible for managing and nurturing client relationships, translating performance data into actionable insights, and helping clients maximize the value of their digital marketing investments. Success in this position is driven by strong communication, analytical thinking, proactive problem-solving, and a commitment to long-term client retention and growth.

Requirements

4+ years of experience in Client Success, Account Management, or a similar client-facing role
Proven success managing client relationships and supporting performance-driven digital marketing campaigns that drive retention and growth
Strong understanding of core digital marketing channels, including SEO, paid media, social media, email, and content marketing
Proficiency with CMS platforms (e.g., WordPress) and familiarity with website analytics, tracking tools, and performance optimization best practices
Demonstrate a positive, professional presence with the ability to build rapport, engage stakeholders at all levels, and confidently lead client-facing conversations and presentations
Proven track record of developing and maintaining strong client relationships, driving customer satisfaction, retention, and long-term account growth
Exceptional verbal and written communication skills, with the confidence to collaborate effectively across internal teams and serve as a trusted advisor to clients
Familiarity with AI technologies, including Large Language Models (LLMs), and their impact on the digital marketing landscape, with experience leveraging AI-powered platforms and tools to deliver client value
Strong analytical mindset with the ability to manage multiple priorities in a fast-paced, collaborative environment while delivering measurable results

Responsibilities

Act as the primary point of contact for attorney and law firm clients, fostering trusted partnerships and ensuring consistent, high-quality communication
Build and maintain strong client relationships by understanding business objectives, managing expectations, and delivering exceptional service
Collaborate closely with SEO, Paid Media, and other internal teams to develop effective solutions and optimize client outcomes
Monitor and evaluate campaign performance using analytics platforms and reporting tools, including Google Analytics (GA4)
Prepare and present weekly and monthly performance reports that clearly communicate results, opportunities, and strategic recommendations
Identify trends, opportunities, and areas for improvement, providing data-driven guidance to enhance marketing performance
Recommend marketing products, services, and strategies aligned with each client's goals and business needs
Proactively address client concerns, anticipate challenges, and implement solutions to support long-term account success and retention
Contribute to cross-functional initiatives that improve client satisfaction, campaign effectiveness, and overall business growth