Senior Manager, Client Success

CVS Health•Woonsocket, RI

1d•$82,940 - $182,549•Hybrid

About The Position

The Supplemental Benefits and Directed Spend team at CVS Health is one of the fastest growing business units in the enterprise, uniquely situated at the center of our retail and healthcare businesses including over-the-counter (OTC) Benefits, Rewards, Targeted Kits, HSA/FSA, and SNAP/EBT. We are looking for a Senior Manager to join our Client Success team in an essential role as CVS expands its offerings in the benefits space. Client Success is dedicated to delivering exceptional service and value to our health plan partners within Supplemental Benefits and Directed Spend through strategic account management, plan and expense reporting, and championing in-store experience initiatives. The team leads the relationship with health plans to offer and manage supplemental benefits for members to spend on qualified purchases. As a Senior Manager on the Client Success team, you will manage relationships with key clients, ensuring their business needs are met and programs run effectively. You will help shape strategic account opportunities and identify areas for growth. You will also lead our strategy and operations regarding our Business-to-Business (B2B), Value-Added Benefits (VAB), and Targeted Kits programs. The ideal candidate is adaptable and brings strong skills in project management, strategic analysis, client engagement, data analytics, and stakeholder management. If you are a motivated individual with a passion for driving cross-functional projects and strategic analysis in a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity at CVS Health!

Requirements

5-8 years’ of experience working on cross-functional teams or in a client facing relationship centric role
Demonstrated ability to own initiatives end-to-end and drive measurable business outcomes
Proven ability to influence cross-functional teams without direct authority
Strong communication skills with ability to synthesize and present insights
Ability to travel on a limited basis (10-15%)

Nice To Haves

5-8 years’ experience consulting, project management, HealthTech, corporate healthcare, or provider/payor functions.
Advanced degree

Responsibilities

Meet with clients regularly to review business status, open issues, and opportunities, including monthly and quarterly business reviews.
Serve as the internal voice of the client to champion enhancements and program needs that improve the experience.
Work cross-functionally with Supply Chain, Inventory, Implementation, Finance, and Operations to support client and program needs.
Review and negotiate plan/program contracts for new and existing clients.
Set the strategic direction for Business-to-Business (B2B), Value-Added Benefits (VAB), and Targeted Kits programs, while identifying opportunities for growth and improvement.
Navigate a dynamic, entrepreneurial team in an evolving space while balancing communication, stakeholder management, and timelines.