Senior Client Success Manager
About The Position
As a Senior Client Success Manager at Virta, you’ll have the opportunity to directly impact people’s lives by helping our clients who have contracted via our health plan partners bring life-changing care to their members. You’ll own relationships with some of the nation’s most forward-thinking plan sponsors (employers, health plans), using data, storytelling, and strategy to show how Virta’s approach delivers measurable health and financial outcomes. Success in this role means becoming a trusted advisor to your clients, driving exceptional satisfaction and retention, and shaping how Virta scales its impact. You’ll thrive here if you love solving complex challenges, collaborating cross-functionally, and finding innovative ways to demonstrate value at scale.
Requirements
- 6–8 years of experience in customer success, consulting, or client-facing account management roles
- Proven track record of independently managing enterprise or strategic employer accounts with strong retention, satisfaction, and growth outcomes
- Demonstrated success leading contract renewals and expansions, with consultative selling and negotiation skills that connect customer needs to measurable outcomes and ROI
- Experience presenting strategic and financial value to HR, benefits, and consultant audiences
- Strategic thinker with strong business acumen – understands key levers of account growth, client economics, and decision-making within employer benefits
- Skilled relationship builder who earns trust with senior client and cross-functional partners
- Highly analytical and detail-oriented; uses data and insights to inform decisions and guide customer conversations
- Exercises strong judgment in execution and prioritization; escalates strategic or sensitive issues appropriately
- Curious, proactive, and improvement-oriented – asks “why,” experiments thoughtfully, and shares learnings
- Thrives in a fast-paced, high-growth, and evolving environment
- Values-driven culture
Responsibilities
- Manage the end-to-end client lifecycle for a strategic and growing list of employer clients contracted through our health plan partners, driving retention and satisfaction through proactive, data-informed account management
- Prepare and deliver persuasive business reviews that leverage clinical outcomes, engagement data, and ROI analyses to influence executive decision-making and drive continued investment in Virta by client and partner alike
- Act as a consultative advisor to clients – leading expansion discussions by identifying evolving needs and connecting client objectives and population health trends to Virta’s value story
- Lead renewal negotiations and upsell contracting, leveraging strong judgment, transparency, and client advocacy, guiding stakeholders toward mutually beneficial terms
- Monitor key success indicators for your accounts, surfacing risks and opportunities early and adjusting strategy to achieve desired outcomes
- Build strong, trusted relationships with internal cross-functional partners across Clinical, Member Engagement, Analytics, and Commercial to deliver exceptional client experiences
- Partner with Member Engagement to expand awareness and adoption within your book of business through campaigns and targeted engagement
Benefits
- HIPAA training will be provided
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
