Senior Client Success Engineer

Omnea•Pari, NY

5d•Hybrid

About The Position

Omnea is revolutionizing enterprise procurement with an AI-native platform that streamlines the buying process. We have secured significant funding and are experiencing rapid growth, serving global enterprises like Spotify and MongoDB. We are seeking a Senior Customer Engineer to be the first senior technical customer hire in our New York office. This foundational role involves owning complex customer-side technical work in the US, acting as a senior technical authority, and helping establish how we support and scale enterprise customers from our New York hub. You will operate at the intersection of Customers, Product, and Engineering, remaining hands-on while shaping standards and processes for customer engineering as we expand our US presence. You will collaborate with leading tech companies, partnering with senior stakeholders to solve complex problems and deliver exceptional outcomes. This role is pivotal as Omnea has recently raised $50M in Series B funding, experienced significant revenue and customer growth, and maintained high retention rates.

Requirements

6–10+ years of experience in a high-performance environment.
Strong track record in customer-facing engineering, technical support engineering, or similar roles working with complex SaaS products.
Consistently operated at a senior level, owning critical customer issues, leading complex initiatives, mentoring others, and acting as a trusted technical authority.
Strong systems intuition and experience working with complex software platforms, integrations, workflows, or APIs.
Comfortable diving deep into unfamiliar systems, reasoning about architecture, and guiding others through technical problem-solving.
Some hands-on coding or scripting experience.
Excellent communication skills, able to communicate clearly and confidently with both technical and non-technical audiences.
Comfortable working with senior customer stakeholders and internal leaders.
Ability to influence outcomes through clear thinking, strong written communication, and sound judgment.
Natural inclination to take ownership beyond immediate remit.
Enjoy mentoring others, raising standards, and building scalable ways of working.
Motivated by impact, responsibility, and the opportunity to shape a category-defining company in a new market.
Comfortable rolling up sleeves and doing what's needed to make something great.

Nice To Haves

Experience as an early, foundational hire in a growing company.
Comfortable operating with ambiguity.
An entrepreneurial spirit.

Responsibilities

Own and lead the resolution of Omnea’s most complex and high-impact customer challenges, including intricate configurations, integrations, and cross-system issues.
Act as the senior technical presence in New York, setting the standard for technical quality, decision-making, and customer engagement.
Partner closely with teams in Europe to ensure consistency as Omnea scales globally.
Support Customer and Commercial teams on sophisticated US enterprise use cases, designing technically robust solutions.
Act as the escalation point for critical customer issues in the US, owning them end-to-end and driving them to resolution.
Help define how Omnea triages, prioritizes, and communicates around complex customer issues.
Identify patterns across US customer issues and translate them into actionable input for Product and Engineering.
Collaborate with Product Managers and Engineering Leads to prioritize and scope work that reduces friction, improves reliability, and accelerates adoption.
Define engineering requirements, review solutions, and ensure outcomes meet customer needs.
Maintain a deep, end-to-end understanding of Omnea’s architecture, configuration patterns, and integrations.
Serve as the first point of reference in the US for complex technical questions.
Document learnings and best practices to scale knowledge.
Help establish the foundations of customer engineering in New York, including tooling, documentation, and ways of working.
Contribute to building Omnea’s Knowledge Repository, Product Accreditation, and Customer Training materials.