Senior Client Services Representative

Gallagher•Rolling Meadows, IL

13d

About The Position

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Overview This role provides independent support for a complex client portfolio, coordinating with internal teams to manage marketing, claims, renewals, and administration while resolving advanced service issues and inquiries. Responsibilities include preparing renewals, conducting enrollment meetings, assisting with presentations, and developing new business opportunities with existing clients.

Requirements

High School Diploma/GED and 3+ years of related experience.
Understanding of the insurance brokerage business and customer service processes/tasks

Nice To Haves

Appropriate license

Responsibilities

Coordinates activities with the Account Managers, Account Executives, Producers, Brokers in servicing designated book of business relating to marketing, claims, administration, renewals, sales.
Typically assigned to clients having the most complex needs with no renewal goals associated with assigned accounts.
Independently provides support to assigned group of clients.
Resolves most complex customer service problems and inquiries that require research and interactions with carriers or agents.
Day-to-day client contacts are generally mid- or lower-level client staff, but have knowledge and experience needed to support senior-level client staff.
Responds to client questions and maintains a log of conversations.
Markets new and renewal accounts according to company procedures.
Assists with research and preparation for client presentations.
Develops new lines of business with current clients and informs clients of pertinent legal issues.
Prepares renewals according to procedures manual.
Supervises and conducts enrollment meetings and implementation procedures.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program