Client Services Representative

The Supply Room • Owings Mills, MD

48d • $22 - $25 • Onsite

About The Position

The Client Services Representative assists sales representatives and clients to facilitate smooth and timely order processing. This position develops and maintains excellent working relationships with clients.

Requirements

• High school diploma or equivalent
• 3 months’ experience in a related role preferred
• Proficient PC skills using MS Office and other computer programs
• Excellent presentation, listening, verbal, and written communication skills
• Ability to work independently and/or collaboratively within a team – willing to roll up your sleeves and help the team get work done
• Ability to manage and organize time to meet objectives and deadlines
• Lives and leads by company values and serves as an example of the best we want to see in our team.
• Ability to interact professionally with customers, vendor partners, and fellow employees
• Highly motivated to learn and grow - self-directed and proactive
• Reliable and responsive
• Demonstrates honesty, integrity, and conscientiousness – cares about doing the right thing, not the easy thing
• Possesses a positive attitude and sense of humor
• Possesses an innovative mindset – demonstrates flexibility and problem-solving skills when met with challenges

Nice To Haves

• Familiarity with Team Design preferred

Responsibilities

• Portrays a positive company image and engages in professional and friendly communications with clients
• Assists sales representatives and clients as needed regarding orders and requests via email, telephone, fax, and internet inquiries in a timely manner
• Analyzes client and salesperson inquiries to determine appropriate product literature and pricing schedules; recommends price changes based on company/client relationship
• Enters proposals/orders received for pricing into Team Design database software, reviewing for accuracy and ensuring complete information is provided
• Obtains payment terms, credit application, deposit, and delivery/site information from clients
• Coordinates regularly with various internal departments including obtaining installation quotes
• Communicates with vendors, factories, and freight companies to check on order statuses and/or troubleshoots issues
• Reviews orders on various reports and takes appropriate actions necessary to complete orders
• As needed, acts as backup receptionist:
• Answers incoming calls in a timely, efficient, and professional manner
• Performs clerical functions such as typing of letters, faxes, spreadsheets, etc. when no other clerical support is available
• Maintains customer confidence and protects operations by keeping information confidential
• Maintains a safe and clean working environment by complying with policies, procedures, and regulations
• Other duties as assigned

Benefits

• Medical, dental, and vision insurance available for single or family coverage for full-time employees
• Employer-paid disability, AD&D, and life insurances coverage
• Additional insurance and savings account opportunities
• 401(k) plans with company match for qualifying employees
• Paid time off and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees