Client Services Representative
About The Position
The Client Services Representative communicates with commercial and large industrial companies across the United States and Canada, building relationships, while managing the facilities' waste and byproducts into various outlets. The individual understands their dedicated accounts business and assists in determining which of our waste and recycling services will create the most efficient and cost-effective solution. We are currently considering candidates for all levels of this career path!! The base salary range for this role is $20.00 to $22.00 per hour. Final compensation will be determined based on experience and skills. We believe in transparent pay and career development. This role offers growth opportunities, with clearly defined career paths supported by regular feedback, skill-building opportunities, and access to internal advancement. Compensation may increase with expanded responsibilities or promotion.
Requirements
- The successful candidate will have a high school education, a demonstrated ability to work as part of a team in a collaborative environment and be legally eligible to work in the US.
- Outstanding relationship management skills, excellent listening, communication and problem-solving skills and an ability to identify and develop sales opportunities are required.
- Demonstrated proficiency with Microsoft Office and a working knowledge of Microsoft Dynamic for CRM or similar software systems and related software are expected.
- Positive, team-oriented individual who is proactive, efficient, attentive has strong problem-solving skills and is results-oriented with the ability to see the larger picture while focusing on detailed information.
Nice To Haves
- A bachelor’s degree, relevant sales certifications, 1-2 years of sales experience and background knowledge or interest in an environmental and/or sustainability field are preferred.
Responsibilities
- Receives service requests via phone or email and obtains necessary information in order to execute a defined service and create work orders for the services.
- Executes work orders in a timely fashion and assures that each work order contains complete and accurate information to execute and bill for the service.
- Schedules service requests with necessary vendors and confirms that service has been completed.
- Coordinates with the Sourcing Group to get pricing from haulers and end sites to compare pricing with other vendors necessary.
- Communicates with customers to troubleshoot issues such as the need for equipment repairs, material that does not meet quality standards, additional service fees, etc.
- Coordinates with and support accounts payable and receivable departments to ensure all services are billed.
- Preschedules weekly service when possible and proactively contacts service locations when they are due for service and prior to holidays.
- Communicates regularly with account managers about service for assigned customers including reviewing equipment repairs and repair changes; notifies customer/account manager of any reoccurring issues and participates in solving problems.
- Participates in training and other learning opportunities to expand knowledge of the company, products, sales, and services and performs any other duties needed to help drive our vision, fulfill our mission, and/or abide by our core values.
Benefits
- Medical, Dental, Vision, Life & Disability Insurance, Maternity & Parental Leave, Flexible Spending Accounts, Discounted Stock Program, 401K, Employee Awards, Employee Assistance Plan, Wellness Incentive, Tuition Assistance, Career Pathways, and More.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
