Client Services Representative
About The Position
We are seeking a reliable and detail-oriented Client Services Representative to join our team. As a Client Services Representative, you will play a crucial role in coordinating the flow of service request support to ensure timely resolution for our clients. Your primary responsibilities will include: · Strong phone skills · Excellent Customer Service · Proficient in Microsoft 365 · Assess the urgency and technical nature of each request to prioritize accordingly · Responsibility for ordering parts and supplies · Assign service tickets to appropriate technicians based on skills, availability, and workload · Monday – Friday 8:30 to 5 shift
Requirements
- At least 2 years customer service experience
- Ability to work under pressure in a fast-paced environment while maintaining attention to detail
- Excellent organizational and multitasking skills with the ability to prioritize tasks effectively
- Ability to work as a team
- Reliability and dependability
- Strong phone skills
- Excellent Customer Service
- Proficient in Microsoft 365
Responsibilities
- Assess the urgency and technical nature of each request to prioritize accordingly
- Responsibility for ordering parts and supplies
- Assign service tickets to appropriate technicians based on skills, availability, and workload
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
51-100 employees
