Senior Client Services Manager

Enlyte • UNAVAILABLE, UNAVAILABLE

13h • Remote

About The Position

This is a fully remote position and can be located anywhere in the U.S. The candidate must be able to work either Central or Eastern Time zones.
The position offers a competitive base salary along with an additional compensation plan.
The Client Success Manager is a strategic account manager and supporter for primarily existing post-sale customers within Enlyte’s Managed Care Solutions. This role requires deep expertise across multiple services lines to serve as a trusted advisor for clients, and an advocate for Enlyte. This is an exciting and ever-changing position within a dynamic Managed Care and Software Solutions company with great opportunity to grow your career internally, either in leadership or as an individual contributor.

Requirements

• High School Diploma or GED equivalent is required; Bachelor’s Degree strongly preferred
• Demonstrated expertise in bill review and at least one additional clinical service (Utilization Review, Case Management, or similar
• Worker's compensation, healthcare, or auto insurance experience required; Workers' compensation experience strongly preferred
• 5+ years’ of relevant experience and/or in customer-facing office environments
• Proven experience managing complex, multi-stakeholder relationships with employers, Third-party administrators, or carriers
• High degree of competency with MS Office Suite – Outlook, Word, PowerPoint, Excel
• Experience with executive-level presentations / public speaking
• Strong analytical skills with ability to interpret data and trends across multiple service lines
• Excellent written and verbal communication skills

Responsibilities

• Works collaboratively with all internal areas of Enlyte to organize and respond to customer concerns and requests
• Takes initiative to improve existing processes, both internally at Enlyte and within customer workflows
• Maintains direct contact with customers before and/or after the sale of various products
• Supports sales team by developing and maintaining positive customer relations with clients/customers, which can substantially affect service and/or product revenue
• Responds to customer inquiries to determine appropriate product solutions, either new or existing
• Analyzes data and trends of customer results to provide consultative action plans to the customer
• Organizes, prepares for, and facilitates Partnership Reviews for clients, typically on-site at the customer’s location
• Monitors and maintains current contracted revenue from the customer; identifies areas for revenue growth which fit into the customer’s existing set of solutions
• Becomes the Subject Matter Expert on the customer internally, answering inquiries including reporting up to the Enlyte Senior Leadership Team

Benefits

• Medical
• Dental
• Vision
• Health Savings Accounts / Flexible Spending Accounts
• Life and AD&D Insurance
• 401(k)
• Tuition Reimbursement
• an array of resources that encourage a lifetime of healthier living

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED