Senior Client Services Field Effectiveness Manager

Intapp•Charlotte, NC

2d•Onsite

About The Position

The Client Services Field Effectiveness Senior Manager is the dedicated enablement lead for Intapp's Client Services function, the teams who work with clients to deploy Intapp's products and deliver lasting value. You will work as part of the Client Services team, joining their meetings and practice leadership conversations so you understand what is getting in the way of delivery before it becomes a problem. You will take programs built with the wider GTM Effectiveness function and bring them to life in Client Services by activating them, measuring adoption, and feeding field insights back to improve the standard. You will model AI-native working habits and drive adoption of Intapp Celeste for delivery productivity.

Requirements

5+ years in professional services, consulting, or implementation, with firsthand experience inside a delivery org and an understanding of how it works
2+ years in enablement, field effectiveness, or a learning role supporting a Client Services or technical field audience
Demonstrated ability to translate complex delivery methodology into accessible training and field-ready content
Experience working in or alongside a vertical SaaS or enterprise software environment preferred
Field-first: you care about what actually lands with delivery teams, not what looks good on a slide
Credible with practitioners: Client Services teams trust you because you understand their world, not because you sit outside it
Proactive and scrappy: you identify gaps before leadership asks and move quickly to close them

Responsibilities

Serve as the embedded enablement partner to Client Services, building trusted relationships with practice leads and segment managers and representing Client Services priorities in Field Effectiveness and GTM Strategy & Operations forums
Own field communications and training programming across product knowledge, industry knowledge, process & methodology, and professional skills, including workshops, live sessions, async content, and certifications built with subject matter experts
Own onboarding and everboarding end-to-end, partnering with Learning and Skills on ramp tracks, milestones, role cards, skills assessments, and certifications
Model AI-native working habits and drive adoption of Intapp Celeste and AI-assisted delivery practices across project work, client communication, and knowledge management
Build a manager reinforcement motion into every program and measure its impact on time-to-billability, time-to-go-live, delivery quality, and CSAT/tNPS