Senior Client Service Associate

Stifel•San Francisco, CA

9d•$80,000 - $111,000•Onsite

About The Position

The Senior Client Service Associate will provide administrative, operational, and analytical support to one or more 1919 Portfolio Managers, Investment Associates and Client Advisors. This role is responsible for the day-to-day administrative management of individual client, institutional, and trust portfolios. High-touch client service is a hallmark of 1919, so the candidate should be skilled in and enjoy client service, with experience working closely with clients and co-workers. The Senior Client Service Associate must stay current on financial markets and instruments, and comply with firm policies, procedures, and Code of Ethics.

Requirements

Proven experience working in a high-touch client service environment.
Knowledge of principles and processes for providing excellent interpersonal and communication services, including client needs assessment, meeting quality standards for services, and evaluation of client satisfaction.
Highly organized, efficient and attentive to detail.
Self-motivated and able to multi-task in an independent and timely manner.
Team player who goes above and beyond in anticipating the needs of portfolio management teams.
Knowledge of economic and accounting principles and practices, the financial markets, the industry, the analysis and reporting of financial data, and associated terminology.
Knowledge of and experience with using analytical skills.
Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problem solving.
Proficient in Microsoft Excel, Word, PowerPoint, Outlook
Experience with Adobe, Advent APX, Moxy/Genesis, Black Diamond, Salesforce

Nice To Haves

Preferred: Experience in Private Wealth Management or Portfolio Administration.

Responsibilities

Assist with all client administrative functions including, but not limited to: account openings, account terminations, receiving assets, obtaining and adjusting cost basis, distributing assets, handling disbursements, processing cash, delivering in-kind charitable contributions, handling 401(k) rollovers, determining appropriate paperwork and governing documents, and ensuring correct client billing.
Prepare customized client materials for periodic reporting and meetings, including the coordination of presentation material delivery for client and prospective client meetings, in addition to potentially attending client meetings.
Provide trade support for the Portfolio Managers and Client Advisors.
Closely monitor investment portfolios for cash, maturities and settlements to ensure that funds are available to clients and that portfolios align with investment guidelines.
Instruct custodians to wire funds or prepare checks at the request of the client after review and approval of supporting documents and instructions.
Coordinate with third parties such as attorneys, accountants and auditors as requested by client.
Proactively review clients’ security holdings and daily transaction activity, while working closely with trading, operations and various custodians to ensure that positions and asset values are up to date and accurate.
Develop client relationships through timely and personable communication.
Maintain digital record of telephone and written contact with clients and third parties, including drafting client correspondence for review and approval.
Review all reports, including performance, for accuracy and work with Operations to ensure accurate client reporting.
Test new applications and system enhancements.
Update relevant information in portfolio management accounting systems and Client Relationship Management (CRM) system (Salesforce).
Work on larger and more sophisticated accounts.
Has autonomy over work and may be required to review the work of Client Service Associates who are less tenured.