Senior Associate, Client Service

BNY Mellon • Lake Mary, FL

3d • Hybrid

About The Position

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide. Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. We’re seeking a Senior Associate for the role our Client Service team. This role is located in Lake Mary, Fl and requires you to be in office 4 days per week.

Requirements

• Bachelors degree or the equivalent combination of education and experience is required.
• 5-7 years of total work experience preferred.
• Experience in an operational area and/or client services preferred.

Responsibilities

• Works with external clients to resolve complex day-to-day issues and direct them to appropriate resources at BNY Mellon.
• Supports clients in addressing and resolving complex operational and technical issues and ensuring requests are executed.
• Applies advanced problem solving skills, judgement, and experience to analyze information.
• Uses developed communication skills to deliver high quality service to a specialized client base.
• Provides individuals at assigned clients information related to BNY Mellon's products and services representing an array of lines of business and geographies and leverages an in-depth understanding of broader BNY Mellon services and offerings.
• Provides guidance to less experienced team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior