Senior Client Relationship Administrator (Hybrid)
About The Position
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. Broadridge is growing! We are seeking a Senior Client Relationship Administrator to join our dynamic team in Deer Park, NY. In this role, you will manage the daily service delivery activities for the an assigned group of clients. You will interact with clients daily, through email and some phone calls, communicating status updates, providing resolutions to research items, problem solving, and escalating urgent items as needed. You will also manage data and provide regular reports on metrics using Excel, PowerPoint, etc. You will work closely with the team and interact regularly with various internal departments. You will use your proficiency in maintaining high client satisfaction results and overall client advocacy. Do you have 3-5 years of experience providing a stellar level of client relationship management? Are you looking to join a leader in the FinTech industry? If so, we’d love to hear from you! This is a hybrid role, where you will work 2 days in the office in our Deer Park, NY location, and the other 3 days remotely.
Requirements
- Mastery of MS Office suite of products
- Minimum of 3 years of experience in client service and/or sales-related roles, with brokerage industry knowledge preferred
- Strong organizational, verbal, and written communication skills
- Ability to prioritize, multitask, and follow through with different internal teams to meet deadlines; Highly adaptable and team-oriented
- A self-starter with the capability to thrive in a dynamic working environment
Nice To Haves
- Bachelor's Degree preferred
- brokerage industry knowledge preferred
Responsibilities
- Act as a Client Advocate and interface among all departments on the clients’ behalf
- Understand and assist the client with market complexities (e.g. SEC regulations, NYSE, etc.)
- Provide timely and accurate updates to clients for inquiries and issues, including proactive updates to projects
- Engage clients and assist them through the suite of electronic products the department supports, explaining in a way that is clear and easy to understand
- Utilizing Microsoft Excel, PowerPoint, Word to provide metrics data to clients and internal teams
- Managing SLAs (Service Level Agreements) for clients according to their individual contracts
Benefits
- Bonus eligible
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What This Job Offers
Job Type
Full-time
Career Level
Senior
