Senior Client Relations Executive, Eurofins Built Environment Testing, Portland, OR

Eurofins USA Environment Testing•Portland, OR

1d•Onsite

About The Position

Eurofins Built Environment Testing is hiring a Senior Client Relations Executive in Portland, Oregon. The role manages and develops client relationships, supports client satisfaction and retention, and contributes to business growth. The Senior CRE is a primary laboratory contact and facilitates day-to-day communication between clients and laboratory teams to provide a strong client experience. The position also supports account planning, reporting, client issue resolution, internal coordination, and mentorship of junior staff. The role involves handling client communications and inquiries, advising walk-in clients, monitoring project progress, and coordinating sample submissions, supplies, pickups, analysis clarifications, turnaround times, and report delivery. The Senior CRE maintains client and project records in LIMS, helps ensure client specifications and quality requirements are communicated to the laboratory, and coordinates with laboratory, operations, sales, and other teams. The position also tracks account performance and retention, identifies opportunities to expand existing business, monitors billing concerns, and contributes to safe and efficient laboratory and department operations. This is a full-time, exempt position with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The listed compensation range is $72,800–$93,600 per year, depending on experience and qualifications.

Requirements

Bachelor’s degree required; a Biology or related science degree is preferred.
3–5 years of client relationship or customer service experience in environmental testing and/or the built environment industry.
Experience working in a laboratory setting.
High-level experience using Microsoft Excel.
Authorization to work indefinitely in the United States without restriction or sponsorship.
Professional working proficiency in English, including reading, writing, and speaking.
Excellent written and verbal communication skills.
Ability to remain level-tempered and communicate professionally and respectfully with clients.
Ability to work well under pressure in a fast-paced and stressful environment.

Nice To Haves

Biology or a related science degree.
At least one year of bench experience in mold, asbestos, or bacteria testing.

Responsibilities

Build and maintain long-term relationships with key clients, serving as their primary point of contact and anticipating their needs.
Monitor client satisfaction and retention, resolve concerns, track client activity and potential losses, and proactively follow up on feedback.
Check the Relation wise portal daily and respond promptly to client issues and inquiries.
Manage client communications by phone, email, and in person, including advising walk-in clients about services and project preparation.
Monitor projects in PLM/TEM and IAQ departments, confirm certification status, clarify requested analyses, and ensure timely and accurate report delivery.
Coordinate sample submissions, sample container orders, laboratory courier pickups, turnaround-time requirements, and provision of proper sampling supplies.
Answer common technical questions and coordinate technical details and problem resolution with laboratory staff.
Communicate client specifications, project requirements, and quality assurance requirements to laboratory teams.
Ensure staff are familiar with relevant quotes, review sample log-ins, and check final reports for completeness.
Update client and project records in LIMS and maintain accurate records of client interactions and feedback.
Oversee assigned client accounts, manage expectations, and address client issues to support satisfaction and retention.
Identify opportunities to expand existing accounts through cross-selling and up-selling, and collaborate with sales and marketing to develop business.
Develop strategic account plans and track and report account performance, revenue, retention, satisfaction, and potential risks.
Coordinate with CRE, login, technical, sales, marketing, operations, and laboratory teams to provide seamless service and meet deadlines.
Monitor client billing and payments and address financial concerns or disputes.
Mentor and guide junior staff, share best practices, and provide training to improve client relations processes.
Maintain the department and laboratory, including stocking supplies and housekeeping.
Follow safe and efficient work practices, attend regularly and punctually, and perform other assigned duties.