Senior Client Partnerships Manager - Beauty

Spotlight Media

4d•$130,000 - $170,000•Hybrid

About The Position

Spotlight Media is a leading TikTok Shop Partner agency focused on scaling recognizable brands in social commerce. We create custom strategies to maximize client potential on TikTok Shop, driving growth from launch to millions in GMV. We believe in the future of e-commerce being social and are building a team of high-agency individuals who thrive on ownership, autonomy, and speed. Spotlight offers a platform for ambitious people to pioneer new initiatives, scale business verticals, and design the future of commerce. Our culture is high-performing, entrepreneurial, and ambitious, with a history of partnering with employees on new ventures and taking bold actions. Joining us means having the trust, resources, and runway to redefine possibilities for leading brands.

Requirements

3–6+ years’ experience in e-commerce marketplaces, digital commerce operations, or social commerce.
2-3 years experience working in the beauty industry.
Proven track record of owning revenue/growth targets (GMV, AOV, margins).
Analytical depth - comfortable in Excel/Sheets and can work with dashboards and reporting tools.
Exceptional client communication, executive storytelling, and negotiation skills.
Comfortable in ambiguity - can chart a path forward with little precedent.
Experience leading or mentoring junior team members.
At least one year of experience managing TikTok Shop end-to-end.
At least 1 year hands-on operator experience in TikTok Shop (Seller Center, creator marketplace, live commerce, or shop ads) is a plus but not required.

Nice To Haves

Beauty experience at an agency is a plus.

Responsibilities

Lead full-funnel TikTok Shop growth strategies including assortment, pricing, promotions, content, live events, and creator/affiliate programming.
Set and deliver quarterly GMV, ROI, and margin goals.
Conduct regular WBRs and QBRs, translating complex performance into actionable insights for executives.
Identify opportunities for expansion, upsells, and scope evolution.
Build and operationalize affiliate/creator programs, including commission structures, contracts, and KPIs.
Align creators with client goals, promotional calendars, and content strategies.
Lead live shopping events end-to-end: scripting, host selection, pin strategies, and post-event analysis.
Partner with creative teams to optimize content for conversion.
Align shop inventory, attribution, and catalog with ad campaigns (Spark Ads, Shopping Ads, etc.).
Build and interpret dashboards, analyze funnel drop-offs, and test hypotheses.
Translate raw data into client-facing narratives and recommendations.
Serve as the internal glue, coordinating between client, brand, and TikTok.
Escalate issues, remove roadblocks, and ensure alignment.
Mentor junior team members, build scalable playbooks, and raise the bar for execution.