Senior Client Operations & LPM Analyst

Ropes & Gray•Washington, DC

2d•$117,200 - $195,000•Hybrid

About The Position

The Client Operations & Legal Project Management (“Client Ops & LPM”) team resides at the intersection of legal operations, process improvement, technology, data storytelling, client service and legal project management. The team strengthens Ropes & Gray’s client relationships and optimizes the delivery of legal services by developing innovative tools and processes that drive efficiency and meet our partners’ and clients’ evolving priorities. The LPM Data & Analytics Senior Analyst supports the delivery of solutions that advance the firm’s Client Ops & LPM capabilities. The role is focused on designing and developing sophisticated financial reporting and analytics solutions using Strategy and other business intelligence, financial and AI-enabled technologies. A key area of focus is advancing the firm’s reporting capabilities through polished, scalable and interactive dashboards that deliver clear, actionable insights to partners and clients. Working in partnership with Client Ops & LPM stakeholders, as well as the firm’s Business Intelligence, Knowledge Management, Business Development, Finance and Legal Technology teams, the Senior Analyst translates business needs and strategic priorities into practical, scalable solutions. This includes developing dashboards and other tools aligned with the needs of the firm’s key clients and practices; applying thoughtful data visualization and data storytelling principles; and enabling proactive performance monitoring, risk identification and matter management. The Senior Analyst also helps identify opportunities to leverage automation, AI and emerging technologies to deliver increasingly intuitive, insightful and differentiated client experiences.

Requirements

Demonstrates interest in the intersection of technology and law and enthusiasm for problem-solving through technology
Works proactively and responsively, offers suggestions and continually seeks more efficient and effective approaches.
Works independently, understands how details affect the broader context and connects technology to business objectives.
Interacts effectively and professionally with all levels of personnel, including members of the LPM team and other business support.
Adapts quickly and positively to shifting demands and opportunities; able to work on teams in a fast-paced environment under tight deadlines and handle multiple, detailed tasks.
Demonstrates strong analytical skills and attention to detail.
Takes ownership of deliverables, follows through on issues and escalates concerns appropriately.
Demonstrates excellent listening, writing and proofreading skills, along with effective methods for validating data quality.
Maintains strict confidentiality of the firm's internal affairs and client information. Understands the ethics of the position including ethical rules regarding confidentiality, billing and client representation and advocacy.
Works effectively in a multi-office environment.
Works effectively in a culturally and educationally diverse environment.
Bachelor’s degree in computer science or a related field required, master’s degree in computer science or related field preferred.
A minimum of 5-7 years relatable experience is required.
Demonstrated expertise in business intelligence software (e.g., Strategy, Tableau, PowerBI), Excel, SQL and database management required.
The candidate must highly organized and a team player.

Nice To Haves

master’s degree in computer science or related field preferred

Responsibilities

Develops and applies a strong working knowledge of firm systems, financial data and reporting infrastructure to design and deliver high-quality reporting and analytics solutions, with particular emphasis on Strategy and other business intelligence, financial and AI-enabled tools.
Collaborates with Client Ops & LPM colleagues to gather and refine business requirements and apply data visualization, data storytelling and user experience principles to develop polished, partner- and client-ready dashboards, reporting solutions and matter management tools.
Develops a strong working knowledge of the team’s tech stack, including reporting, templates and tools, and recommends enhancements, new capabilities and scalable approaches based on evolving partner, client and team needs. Identifies gaps and recommends priorities for the Infrastructure & Innovation Team.
Develops and applies strong knowledge of legal project management, legal financial management and client operations concepts to inform reporting and analytics solutions.
Continually builds subject-matter expertise through team engagement, firm and industry training, and ongoing awareness of emerging technologies and market practices.
Maintains Client Ops & LPM tool libraries, best practices and related documentation. Identifies opportunities to improve scalability, consistency, automation and user experience and partners with colleagues to implement enhancements.
Builds strong working relationships across Business Intelligence, Finance, Legal Technology and other business support functions. Effectively communicates business requirements, technical considerations and project needs across teams and contributes to the successful delivery of cross-functional solutions.
Identifies opportunities to leverage AI, automation and emerging technologies to enhance reporting, analytics and matter management capabilities. Research, test and evaluate new approaches and develops recommendations for practical, scalable applications within the Client Ops & LPM portfolio.