Client Operations Analyst

PayIt•Kansas City, MO

1d•$50,000 - $65,000

About The Position

The Client Operations Analyst serves as the operational execution engine for the Client Operations organization. This role supports clients and internal teams by managing operational workflows, triaging issues, maintaining documentation, preparing reporting, and ensuring client-impacting work progresses efficiently through resolution. Analysts operate within a pooled support model and help deliver a consistent, high-quality client experience across the PayIt client portfolio.

Requirements

Strong organization and attention to detail.
Effective written and verbal communication skills.
Ability to manage multiple priorities simultaneously.
Strong problem-solving and analytical thinking skills.
Ability to learn technical systems and operational workflows quickly.
Comfortable working in a fast-paced, evolving environment.
Collaborative mindset and strong cross-functional partnership skills.

Responsibilities

Triage and manage incoming operational requests, issues, and support activities.
Gather information, document findings, and escalate issues appropriately.
Prepare recurring and ad hoc operational reports.
Maintain client documentation, SOPs, operational records, and escalation paths.
Support release readiness activities, known issue tracking, and post-release monitoring.
Coordinate with Client Operations Managers, Support Engineering, Product Engineering, Implementations, and Client Success teams to drive operational follow-through.
Identify operational risks, recurring issues, and opportunities for process improvement.
Support client training and operational enablement activities as needed.