Senior Client Onboarding Specialist

CSC • Wilmington, NC

13h • Onsite

About The Position

CSC’S Customer Acquisitions Team partners with our sales teams and others to ensure a smooth transition for new clients of CSC’S Registered Agent, Annual Reports, and Business License services. As a Senior Client Onboarding Specialist, you will be responsible for the oversight of onboarding projects to meet service level agreements and customer commitments. A successful candidate in this role is highly organized and self-motivated with a strong customer focus.

Requirements

• At least 2-3 years of customer service experience
• Ability to multi-task and prioritize multiple projects of high importance
• Effective written and verbal communication skills
• Proficiency with MS Office, especially Excel
• Proven ability to lead peers through actions and influence
• Superb organizational and time management skills
• Strong analytical and problem-solving skills
• An understanding that his/her success is interdependent with the success the team
• Ability to thrive in a high volume, deadline driven environment
• Attention to detail

Nice To Haves

• Management experience in a fast-paced administrative environment
• Legal compliance experience
• Business to business customer service experience
• Salesforce experience a plus

Responsibilities

• Working closely with multiple business areas to deliver on high volume projects
• Ensuring the highest levels of productivity, service, and customer satisfaction
• Coordinating and facilitating customer communication for some of top tier client onboardings
• Overseeing multiple aspects of current onboarding projects
• Participating in discussions related to process improvements and collaborating with team members to do the same
• Partnering with sales and customers to ensure proper expectations are set
• Acting as a resource for escalated customer communication
• Communicating updates relating to onboarding projects to the team

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed