Senior Client Manager - Business Insurance, Transportation Practice

Marsh McLennan•Boise, ID

13d•$64,700 - $120,400

About The Position

Marsh McLennan Agency’s Business Insurance department is seeking a passionate, people-oriented customer service professional to deliver insurance and risk management service to Transportation clients. The Senior Client Manager serves as a primary strategic partner to the sales team on new and existing key accounts, manages high-level client relationships, supports retention, and identifies growth opportunities. The role focuses on complex trucking and transportation accounts and requires translating client operations and exposures into effective insurance solutions and underwriting-ready submissions. The company offers access to mentorship, training, resources, and development, with opportunities to advance and specialize in high-level client service and industry areas. The position works collaboratively across the organization and represents the company with excellence and integrity. Compensation is based on factors including experience, skills, training, location, certifications, and education; the role may also be eligible for performance-based incentives and annual profit sharing.

Requirements

At least 5 years of commercial insurance account management or client service experience, with a strong focus on trucking and transportation risks.
Active Property & Casualty (P&C) license.
Experience managing insurance programs for at least one relevant operation type, such as motor carriers; transportation brokers or logistics providers; intermodal or drayage operations; last-mile delivery; or specialized commodities.
Working knowledge of transportation coverages and placement considerations, including commercial auto liability, motor truck cargo or logistics cargo, general liability and contractual risk transfer, contingent auto liability and contingent cargo, workers’ compensation, physical damage, trailer interchange, and non-owned or hired auto.
Strong certificate management and contract review experience for transportation clients, including shipper, broker, and carrier agreements; additional insured requirements; waivers of subrogation; and primary and noncontributory provisions.
Ability to build positive working relationships, collaborate as a team member, and provide dependable, accurate, detail-oriented service.
Ability to meet deadlines and maintain complete and accurate client, colleague, and carrier interactions.
Adaptability in a changing industry and commitment to learning and professional development.
Embrace the company’s core values of accountability, balance, excellence, integrity, respect, and humanity.

Nice To Haves

STAR designation.
TRIP designation.

Responsibilities

Manage day-to-day client relationships and Transportation accounts, providing responsive, high-level service.
Lead and grow complex trucking and transportation accounts through strategic risk solutions, proactive program management, and strong service.
Prepare insurance proposals, stewardship reports, analytics and benchmarking, market commentary, and other client deliverables.
Interpret transportation operations and exposures—including fleet size, driver model, radius, garaging, commodities, and brokered versus owned freight—and translate them into underwriting-ready submissions.
Collaborate with colleagues to analyze coverage and recommend improved or additional coverage.
Support renewals in a challenging transportation market, including pricing pressure, coverage restrictions, and layered or excess program structures.
Maintain accurate and current customer records in the agency management system.
Identify and follow through on opportunities to upsell and cross-sell in collaboration with colleagues.
Ensure the designated sales and service team provides effective and efficient customer service.
Follow organizational policies, procedures, sales and service standards, and established workflows.
Maintain quality control through proper file documentation and maintenance, and protect confidential information.