Senior Client Manager - Business Insurance, Transportation Practice

Marsh McLennan•Boise, ID

12d

About The Position

Marsh McLennan Agency’s Business Insurance department is seeking a customer-service professional to develop, implement, and deliver insurance and risk management services to Transportation clients. The Senior Client Manager serves as a strategic partner to the sales team on new and existing key accounts, manages high-level client relationships, supports retention, and identifies growth opportunities. The role emphasizes client management, strategic planning, and emotional intelligence, along with a strong understanding of transportation operations and insurance risks. The position involves managing complex trucking and transportation accounts, coordinating client-facing insurance and analytics materials, supporting renewals, and helping clients assess coverage. The Senior Client Manager works closely with sales and service colleagues, maintains accurate agency-management records and documentation, and follows organizational policies, standards, and workflows. The role offers access to mentorship, training, resources, and professional development. The role offers a base salary range of $64,700 to $120,400, with pay determined by factors including experience, skills, training, location, certifications, and education. The position may also be eligible for performance-based incentives and annual profit sharing. Benefits include health and welfare benefits, paid parental and medical leave, 401(k) savings and other retirement programs, tuition assistance, employee assistance programs, and wellbeing programs. Marsh McLennan describes its work environment as diverse, inclusive, and flexible.

Requirements

At least 5 years of commercial insurance account management or client service experience, with a strong focus on trucking and transportation risks.
Active Property and Casualty (P&C) license.
Demonstrated experience managing insurance programs for motor carriers, transportation brokers or logistics providers, intermodal or drayage operations, last-mile delivery, or specialized commodities.
Working knowledge of transportation coverages and placement considerations, including commercial auto liability, motor truck or logistics cargo, general liability, contractual risk transfer, contingent auto and cargo, workers’ compensation, physical damage, trailer interchange, and non-owned or hired auto.
Strong certificate management and contract review experience for transportation clients, including shipper, broker, and carrier agreements and requirements such as additional insured, waiver of subrogation, and primary and noncontributory wording.
Ability to interpret transportation operations and exposures, including fleet size, driver model, radius, garaging, commodities, and brokered versus owned freight.
Strong organization, attention to detail, accuracy, deadline management, and client service skills.
Ability to collaborate effectively, adapt to changing industry and client needs, and pursue professional development.
Ability to maintain confidentiality and follow established policies, procedures, and workflows.

Nice To Haves

STAR designation.
TRIP designation.

Responsibilities

Manage day-to-day client relationships and Transportation accounts, providing responsive, high-level service.
Lead and grow complex trucking and transportation accounts through strategic risk solutions, proactive program management, and service delivery.
Coordinate and produce insurance proposals, stewardship reports, analytics and benchmarking, market commentary, and other client deliverables.
Interpret transportation clients’ operations and exposures and translate them into underwriting-ready submissions.
Collaborate with colleagues to analyze insurance coverage and recommend improved or additional coverage.
Support renewals in a challenging transportation market, including pricing pressure, coverage restrictions, and layered or excess program structures.
Maintain accurate and up-to-date customer records in the agency management system.
Work with colleagues to identify and pursue up-sell and cross-sell opportunities.
Ensure the sales and service team provides effective and efficient customer service.
Follow organization policies, procedures, sales and service standards, and established workflows.
Ensure quality control through proper file documentation and maintenance.
Maintain confidentiality and positive working relationships with colleagues, clients, and carriers.