Senior Client Manager - PNC Private Bank

PNC Bank•Philadelphia, PA

9d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Client Manager within PNC's Private Bank organization, you will be based in Philadelphia, PA. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

Client Relationship Management
Communicating for Impact
Customer Relationship Management Applications
Decision Making and Critical Thinking
Flexibility and Adaptability
Managing Multiple Priorities
Products and Services
Bachelors degree
Industry relevant experience is typically 8+ years.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Higher level education such as a Masters degree, PhD, or certifications is desirable.
Specific certifications are often required.

Responsibilities

Responsible for the delivery of the most complex client relationship management activities and execution of the client experience and strategy in coordination with Relationship Strategists and Functional Advisors.
Leads internal team coordination through the entire client life cycle (prospecting, onboarding, and ongoing relationship management).
Serves as the clients' main point of contact for all ongoing client relationship management related activities in support of the client experience as directed by advisors or internal partners.
Handles higher volume, higher visibility and more complex clients or a larger number of clients.
Responsible for account opening communications and client meeting preparation.
Coordinates with internal team members and specialists to address client needs and resolve client complaints and issues.
Independently manages processes outlined in the client service agreement and partners to resolve challenges regarding implementation and client issues.
Serves as an escalation point for high severity requests or issues.
Identifies the best solution to maintain a positive client relationship.
Actively remains up to date with current products, services, business events, and market trends.
Has well developed knowledge of all business segment capabilities and offerings.
Identifies and develops new servicing opportunities with existing clients to build and maintain a long-lasting relationship.
Leverages industry and PNC knowledge to inform customers of appropriate products/services, rates, and other opportunities.
Serves as an escalation point and training resource to junior staff.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.