Senior Client Manager - Business Insurance

Marsh McLennan Agency-Northwest•Beaverton, MI

11d

About The Position

Marsh McLennan Agency’s Business Insurance department is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our clients. As a Senior Client Manager, you will serve as the primary strategic partner with the sales team on new and existing key accounts, managing high-level relationships, driving retention, and identifying growth opportunities. Key skills include high emotional intelligence, strategic planning, and expertise in client management. We’ve created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward. We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry, humble and smart- they don’t stop short of excellence and are driven to do what’s best for their clients, colleagues, and communities.

Requirements

Extensive knowledge of risks associated with large commercial accounts emerging risks, cyber risk, regulatory and compliance risks, operational risks, etc.
At least 5 years of commercial industry and product line experience with a strong understanding of commercial property and casualty insurance brokerage or agency experience in marketing, consulting and risk management.
Client service advocate.
Passionate about delivering an exceptional level of customer service and support.
Understand business and people.
Good with people, even on the bad days.
Team player.
Maintain positive relationships with your colleagues.
Attention to details, make deadlines, be accurate and complete when interacting with clients, colleagues and carriers.
Love to learn.
Earnest about improving and pursuing professional development.
Can adapt—because our industry changes constantly and so do the needs of our clients.
Ready for a meaningful change.
Embrace our core values: accountability, balance, excellence, integrity, respect and humanity.

Nice To Haves

CPCU or CIC designations

Responsibilities

Manage day-to-day client relationships and accounts by providing high level of service and responsiveness to client’s needs.
Provide commentary on coverage inquiries, contract review, analytics and market feedback, offer guidance on claims and risk control and coordinate administrative questions with Client Relations.
Coordinate and produce insurance proposals, stewardship reports, analytics/benchmarking, market commentary and other client deliverables.
Be prepared to assist sales executives on calls and client meetings.
Review and evaluate submissions and proposals prepared by Client Relations team.
Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage.
Keep accurate, up-to-date records on customers in our agency management system.
Work with your colleagues to find and follow-through on up-sell and cross-sell opportunities.
Ensure that you and your designated sales and service team provide effective and efficient customer service.
Follow organization policies and procedures, sales and service standards and established workflows.
Ensure quality control through proper file documentation and maintenance.
Maintain confidentiality and be an all-around awesome member of our team.