Senior Client Manager - Business Insurance, Transportation Practice

Marsh McLennan Agency-Northwest•Boise, ID

About The Position

Marsh McLennan Agency’s Business Insurance department is looking for a passionate and people-oriented customer service professional to develop, implement and deliver outstanding insurance and risk management customer service to our Transportation clients. As a Senior Client Manager, you will serve as the primary strategic partner with the sales team on new and existing key accounts, managing high-level relationships, driving retention, and identifying growth opportunities. Key skills include high emotional intelligence, strategic planning, and expertise in client management. We’ve created a promising career path with opportunities to move up the ladder and specialize in high-level client service and industry focuses as you move forward. We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive and desire to be an MMA professional. Our ideal candidate is hungry, humble and smart- they don’t stop short of excellence and are driven to do what’s best for their clients, colleagues, and communities. From admin to accounting and everything in between, we believe our team is all in sales together. We're dedicated to representing our brand with excellence and integrity in every interaction. We collaborate with intention and know every one of us plays a vital role in our shared success.

Requirements

At least 5 years of commercial insurance account management/client service experience with a strong focus on trucking and transportation risks.
Active P&C license.
Demonstrated experience managing insurance programs for one or more of the following: Motor carriers (for-hire, private, LTL/FTL, regional/long haul, specialized fleets); Transportation brokers / logistics providers (property broker authority; contingent auto and contingent cargo exposures); Intermodal/drayage operations, last-mile delivery, or specialized commodities (e.g., refrigerated, hazmat, oversized/overweight).
Working knowledge of transportation coverages and placement considerations, including: Commercial Auto Liability (primary and excess/umbrella); Motor Truck Cargo/Logistics Cargo; General Liability and contractual risk transfer; Contingent Auto Liability and Contingent Cargo (broker/logistics-specific); Workers’ Compensation (driver class codes, multi-state considerations); Physical Damage, Trailer Interchange, Non-Owned/Hired Auto.
Strong certificate management and contract review experience for transportation clients (shipper/broker/carrier agreements, additional insured requirements, waiver of subrogation, primary and noncontributory).
Team player who maintains positive relationships with colleagues.
Dependable with attention to detail, meeting deadlines, and accuracy when interacting with clients, colleagues and carriers.
Eagerness to learn and pursue professional development.
Adaptability to industry changes and client needs.
Embrace core values: accountability, balance, excellence, integrity, respect and humanity.

Nice To Haves

STAR and TRIP designations are preferred, but not required.

Responsibilities

Manage day-to-day client relationships and Transportation accounts by providing high level of service and responsiveness to client’s needs.
Lead and grow complex trucking and transportation accounts, delivering strategic risk solutions, best-in-class service and proactive program management.
Coordinate and produce insurance proposals, stewardship reports, analytics/benchmarking, market commentary and other client deliverables.
Translate transportation client operations and exposures (fleet size, driver model, radius, garaging, commodities, brokered vs. owned freight) into underwriting-ready submissions.
Collaborate with colleagues to provide customers with insurance coverage analysis and recommendations for improved or additional coverage.
Support renewals in a challenging transportation market—handling pricing pressure, coverage restrictions, and layered/excess program structures.
Keep accurate, up-to-date records on customers in our agency management system.
Work with colleagues to find and follow-through on up-sell and cross-sell opportunities.
Ensure that you and your designated sales and service team provide effective and efficient customer service.
Follow organization policies and procedures, sales and service standards and established workflows.
Ensure quality control through proper file documentation and maintenance.
Maintain confidentiality.