Senior Client Implementation Specialist

Paymentus Group Inc • Charlotte, NC

39d • Onsite

About The Position

The Sr. Client Implementation Specialist will be responsible for collaborating with cross-functional teams to drive implementations forward and adhere to deliverable deadlines. This position serves as the key resource for clients during the implementation process.

Requirements

• Background in delivering projects for external customers
• Strong organizational, communications and people skills required
• Ability to work independently and in a team environment
• Enjoys wearing multiple hats and can be called on to play whatever role is required for the situation

Nice To Haves

• Bachelor’s degree or equivalent experience/project management certifications preferred
• Background in the Payments, Banking, E-Commerce, Finance and/or Utility industries helpful but not required

Responsibilities

• Advice, design and implement best practices to ensure the solution satisfy client’s requirements related to overall solution functionality, application architecture, security, and third party solution integrations.
• Actively listen to the client to understand their complex business requirements for multiple client implementations.
• Support the client during user acceptance testing, through launch and post-implementation stabilization. Participate in triage activities to identify root cause and recommend corrective measures to resolve issues.
• Support Project Managers in managing project success; identify & escalate issues, and provide timely project progress updates.
• Work with development & dev-ops teams to influence, design, and validate solutions.
• Mentor, educate, and train colleagues. Collaborate with immediate and extended team to share best practices and ideas.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees