Client Implementation Manager

PayIt•Kansas City, MO

1d•$60,000 - $90,000•Hybrid

About The Position

PayIt is a fast-growing GovTech company on a mission to modernize how residents interact and transact with government, improving the customer experience and helping our client agencies more efficiently and effectively achieve their missions. Our easy-to-implement platform consolidates government services and payments into one connected experience and enables our clients to drive resident trust, collect revenue quickly, and redeploy their staff to more important challenges. This innovative approach to government service delivery has garnered significant recognition in both the public and private sectors, including our inclusion in the GovTech 100 every year since 2017. PayIt solutions cover services including hunting and fishing licensing, DMV, courts, property tax, utilities, tolling, and more. Our culture welcomes people who exhibit what we call “PayIt DNA”: High integrity, drive, grit, high aptitude, and team orientation. We are collaborative and passionate about the work we do to improve the lives of our government clients and the end users they serve. We have ambitious scaling goals, and we look for team members who are ready to roll up their sleeves, solve problems, and find new opportunities to win with our clients. And we have a lot of fun together.

Requirements

3+ years of professional experience working for a software-based organization.
Hands-on experience in supporting or implementing applications using web technologies and/or working in a client-facing Business or Solution Analyst capacity.
Ability to lead large enterprise implementations across multiple stakeholder groups internally and externally.
A proactive, logical, and collaborative approach to solving complex problems.
Resiliency and the ability to handle multiple tasks and thrive in a fast-paced, dynamic environment. This is a growth company, so flexibility to adapt to (and likely effect change yourself) approaches & processes is critical!
Strong technical aptitude, with the ability to influence clients while managing evolving SaaS requirements.
Experience with the full project management lifecycle. Specifically to articulating product roadmaps and deliverables in a client-facing capacity.
Experience with Project Management and Collaboration Tools (i.e Confluence, Trello, Teams, Slack, Jira, etc.) Diagram and Visualization Solutions (i.e. Draw.IO, LucidChart, etc.), and Microsoft Office.

Responsibilities

Lead implementation of SaaS solutions with government agency teams.
Own each client implementation effort by providing project management, gathering of business rules, implementation activities using PayIt Platform tools, and working with other teams where appropriate.
Develop and configure prototypes using Platform tools based on clients’ business need. Build and iterate to continually incorporate feedback from client.
Deliver any requirements requiring engineering or other teams to those teams, following the process and coordinating timelines with PMO.
Manage test planning creation as well as the alignment of requirements with Product teams including logging and coordination of implementation issues and bugs, and validation of test plan and requirements with client.
Work cross-functionally to ensure delivery of configuration meets both client and PayIt product specifications.
Support clients in maintaining good platform hygiene (customer friendly workflows, naming conventions, data set organization, etc.). Proactively problem solve by identifying potential configuration issues, user experience issues
Serve as the primary connection point for steady-state hand off to Client Success, Operations, and Support.
Develop training for various PayIt departments on user experience and unique client FAQs.
Maintain, update, and develop client-related documentation internally and externally.
Be a key player in coordinating efforts with client stakeholders.