Client Implementation Cons
About The Position
This Position Is Responsible For Leading Client Facing Implementation Initiatives And Accountable For National/Key Account Operational Deliverables. Responsible For Leading Multi-Disciplinary Teams Representing Various Internal Operational Areas And For Account Installation Management. In Collaboration With Sales And Account Management, Provides Operational Consultation And Strategic Roadmap Development For Customers. Acts As Subject Matter Expert On Industry Best Practices And Strategic Trends In Product, Legislation And Account Implementation. Responsible For Cultivating And Maintaining Relationships With Key Internal And External Stakeholders. Drive The Identification Of Opportunities For Improving Efficiencies And Processes For The Implementation Operation And Client Experience And Lead Implementation Of Those Solutions.
Requirements
- Bachelor degree
- 5 years of experience in marketing, strategic consulting, project management, product management or account operations
- Enterprise implementation experience or external consulting experience
- Knowledge of health care regulatory and legislative process, health care market and products
- Knowledge of health care marketing, sales and claims adjudication
- Experience as a thought leader
- Experience leading cross-functional workgroups
- Financial and budget management experience relating to projects or operations
- Issue resolution experience and skills including business operations solutions and conflict management resolutions
- Project management experience including managing multiple projects concurrently
- Experience driving results to meet deadlines
- Analytical skills
- PC proficiency including Word, Excel, PowerPoint
- Clear and concise written and verbal communications skills including presentation and interpersonal skills in order to work across various departments and with various levels of management, handling sensitive or difficult situations and develop and deliver training to internal and external customers
Nice To Haves
- Master degree
- Knowledge of state and federal legislature process
Responsibilities
- Leading client facing implementation initiatives
- Accountable for National/Key Account Operational Deliverables
- Leading multi-disciplinary teams representing various internal operational areas
- Account installation management
- Providing operational consultation and strategic roadmap development for customers in collaboration with Sales and Account Management
- Acting as Subject Matter Expert on industry best practices and strategic trends in product, legislation and account implementation
- Cultivating and maintaining relationships with key internal and external stakeholders
- Driving the identification of opportunities for improving efficiencies and processes for the implementation operation and client experience
- Leading the implementation of solutions for improving efficiencies and processes
Benefits
- health and wellness benefits
- 401(k) savings plan
- pension plan
- paid time off
- paid parental leave
- disability insurance
- supplemental life insurance
- employee assistance program
- paid holidays
- tuition reimbursement
- annual incentive bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
