Senior Client Executive, GAM

Thomson Reuters•Frisco, TX

1d•$147,000 - $273,000•Remote

About The Position

The Senior Client Executive, Corporate Segment – Global Account Management (GAM) – Legal is responsible for managing a portfolio of Thomson Reuters' most strategic Legal global enterprise customers. Serving as the primary post-sale owner of customer outcomes, this role drives retention, renewal success, customer value realization, and expansion readiness across complex, multinational organizations. The Senior Client Executive partners closely with customers to understand their business objectives, develop long-term success strategies, and ensure they derive maximum value from their investment in Thomson Reuters solutions. The role requires collaboration across Sales, Professional Services, Product, Security, Enablement, and Support teams to drive successful enterprise deployments, adoption, retention, and growth. Location: remote based position, must be based in the US.

Requirements

Bachelor's degree in Business, Finance, Communications, Law, Accounting, or a related field.
Juris Doctorate strongly preferred.
8–12 years of experience in Customer Success, Enterprise Account Management, Renewals, Consulting, or a related customer-facing role within a SaaS or technology environment.
Demonstrated success managing complex customer relationships, retention motions, and post-sale commercial engagements.
Experience working within a matrixed global organization supporting strategic enterprise customers.
Experience with enterprise software deployments, adoption programs, and customer value realization initiatives.
Strong business acumen, executive communication skills, and ability to influence across diverse stakeholder groups.
Travel as needed.

Responsibilities

Lead complex, high-value global accounts as the primary post-sale owner of customer outcomes, driving retention, renewal success, and expansion readiness across geographies and stakeholder groups.
Partner with customers to define desired business outcomes and develop Customer Success Plans that support adoption, value realization, and long-term retention.
Drive successful large-scale customer onboardings, implementations, and deployments, ensuring disciplined execution and accelerated time-to-value.
Shape and execute account strategies that protect revenue, strengthen customer partnerships, and position accounts for future growth in partnership with Global Key Account Directors and Sales.
Serve as a trusted strategic partner to customer stakeholders, building durable relationships across business, legal, operational, and technical teams while complementing executive engagement led by GKADs.
Monitor customer health, identify risks and opportunities, and proactively mobilize cross-functional resources to address challenges and support customer success.
Assess adoption and maturity of deployed solutions, making recommendations that increase customer value and support commercial growth objectives.
Lead Quarterly Business Reviews, Executive Business Reviews, and customer value discussions that demonstrate business impact and renewal confidence.
Own renewal and expansion signals, financial forecasting inputs, and risk identification, providing actionable insights to leadership and commercial stakeholders.
Exercise enterprise-level judgment to navigate complex customer, contractual, operational, and organizational challenges.
Mentor less tenured team members through coaching, knowledge sharing, and best-practice development.
Lead or participate in cross-functional initiatives and strategic programs that support customer outcomes and broader GAM priorities.

Benefits

Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset.
flexible work arrangements, including work from anywhere for up to 8 weeks per year
Grow My Way programming and skills-first approach
flexible vacation
two company-wide Mental Health Days off
access to the Headspace app
retirement savings
tuition reimbursement
employee incentive programs
resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
two paid volunteer days off annually
opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
market competitive health, dental, vision, disability, and life insurance programs
competitive 401k plan with company match
competitive vacation, sick and safe paid time off
paid holidays (including two company mental health days off)
parental leave
sabbatical leave
optional hospital, accident and sickness insurance paid 100% by the employee
optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
fitness reimbursement
access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
access to 529 Plan
commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
access to Employee Stock Purchase Plan.