Senior Client Delivery Specialist

JLL•Pittsburgh, CO

7h•Remote

About The Position

JLL is seeking a Senior Client Delivery Specialist to join JLL Technologies in North America. This full-time role involves owning the end-to-end delivery, performance, and long-term success of technology solutions for strategic enterprise accounts. It's a client-facing leadership position that goes beyond implementation, acting as a trusted advisor to executive stakeholders and leading cross-functional delivery teams. The role involves shaping delivery at scale, influencing product direction, and building processes for client success. Ideal candidates are energized by complex problem-solving, thrive in ambiguity, and focus on delivering measurable value. This role supports U.S.-based enterprise clients and collaborates with teams in U.S. time zones, including Pacific Time.

Requirements

7–10+ years of experience in client delivery, implementation, or SaaS/product-based solutions for enterprise clients.
Demonstrated track record of owning and leading complex, multi-stream client engagements from kick-off through steady-state.
Experience navigating cross‑functional, matrixed organizations and driving accountability through influence.
Proven ability to influence stakeholders at all levels, including C-suite and executive sponsors.
Strong skills in translating business requirements into technical and product solutions.
Exceptional written and verbal communication, with the ability to simplify complexity for diverse audiences.
Effective leadership and structured problem-solving skills with a proactive, outcomes-oriented approach.
Ability to support U.S.-based enterprise clients across U.S. time zones, including Pacific Time, as delivery needs require.
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Experience in real estate, lease administration, IWMS, or property technology platforms.
Deep understanding of SaaS delivery models and enterprise implementation methodology.
Hands-on experience with data migration, ETL tools (e.g., Alteryx), and data validation processes.
Familiarity with system integrations, APIs, and data workflows (e.g., JSON, REST).
Working knowledge of SQL or data analysis tools for implementation troubleshooting and validation.
Experience supporting pre-sales, solution design, or client onboarding strategy.
Demonstrated ability to standardize delivery processes and scale them across multiple clients or regions.
Experience leading delivery across onshore/offshore or cross-regional team models.
Project management certification (PMP, Agile, Scrum) or equivalent practical experience.
Background in driving product adoption, usage analytics, and client value realization programs.

Responsibilities

Translate complex enterprise business needs into scalable, platform-aligned solutions.
Partner with Product and Engineering teams to influence roadmap priorities, surface gaps, and ensure solutions align with platform strategy.
Support pre-sales activities including solution design, scoping, and executive-level client presentations.
Lead the full delivery lifecycle across multiple concurrent client engagements — from solution alignment and implementation through deployment, adoption, and transition to steady-state operations.
Ensure delivery is predictable, scalable, and consistently high quality.
Drive cross-functional accountability across matrixed teams, keeping commitments on track and stakeholders informed.
Serve as the escalation point for complex delivery and product issues, driving swift and effective resolution.
Own delivery governance across multiple programs: project plans, milestone tracking, risk and issue management, and executive status reporting.
Coordinate across Product, Engineering, Transition, Data, and Account Leadership teams to maintain delivery alignment.
Communicate clearly and proactively with stakeholders at all levels, simplifying complexity into actionable insights.
Oversee data onboarding, validation, and system configuration strategy across client implementations.
Ensure data quality, integrity, and consistency throughout implementation and steady-state operations.
Establish and enforce delivery standards, best practices, and repeatable frameworks that scale across clients and regions.
Drive efficiency through automation, standardization, and continuous tooling improvements.
Ensure delivery activities comply with client-specific security, access, and regulatory requirements.
Serve as the primary owner of delivery outcomes and client success for assigned North America accounts.
Build and maintain executive-level relationships, acting as a trusted advisor who proactively identifies risks, opportunities, and areas for value expansion.
Align delivery programs to each client's business objectives and key performance indicators.
Represent the voice of the client internally, ensuring their priorities are heard across product, engineering, and operations teams.
Monitor client adoption, usage, and performance metrics; identify and lead initiatives to improve client experience and product utilization.
Champion continuous improvement across delivery methodologies, frameworks, and processes.
Partner with Account Leadership to identify expansion opportunities and support long-term value realization.