Senior Client Delivery Specialist

JLL•Indianapolis, IN

1d•$84,600 - $122,700•Remote

About The Position

JLL is seeking a Senior Client Delivery Specialist to manage the complete delivery, performance, and long-term success of technology solutions for major enterprise clients across North America. This is a key leadership role that involves client interaction and sits at the intersection of delivery, product, and technology, extending beyond simple implementation. The specialist will be the main point of contact for client outcomes for a group of assigned accounts, serving as a trusted advisor to executive stakeholders and leading internal cross-functional delivery teams. This role will be instrumental in shaping scalable delivery methods, influencing product development, and establishing the processes and standards for client success at JLL Technologies. The ideal candidate is energized by complex problem-solving, comfortable in ambiguous situations, and focused on delivering measurable value rather than just completing tasks. This position supports U.S.-based enterprise clients and collaborates with delivery and transition teams operating primarily in U.S. time zones, including Pacific Time.

Requirements

7–10+ years of experience in client delivery, implementation, or SaaS/product-based solutions for enterprise clients
Demonstrated track record of owning and leading complex, multi-stream client engagements from kick-off through steady-state
Experience navigating cross‑functional, matrixed organizations and driving accountability through influence
Proven ability to influence stakeholders at all levels, including C-suite and executive sponsors
Strong skills in translating business requirements into technical and product solutions
Exceptional written and verbal communication, with the ability to simplify complexity for diverse audiences
Effective leadership and structured problem-solving skills with a proactive, outcomes-oriented approach
Ability to support U.S.-based enterprise clients across U.S. time zones, including Pacific Time, as delivery needs require

Nice To Haves

Experience in real estate, lease administration, IWMS, or property technology platforms
Deep understanding of SaaS delivery models and enterprise implementation methodology
Hands-on experience with data migration, ETL tools (e.g., Alteryx), and data validation processes
Familiarity with system integrations, APIs, and data workflows (e.g., JSON, REST)
Working knowledge of SQL or data analysis tools for implementation troubleshooting and validation
Experience supporting pre-sales, solution design, or client onboarding strategy
Demonstrated ability to standardize delivery processes and scale them across multiple clients or regions
Experience leading delivery across onshore/offshore or cross-regional team models
Project management certification (PMP, Agile, Scrum) or equivalent practical experience
Background in driving product adoption, usage analytics, and client value realization programs

Responsibilities

Translate complex enterprise business needs into scalable, platform-aligned solutions
Partner with Product and Engineering teams to influence roadmap priorities, surface gaps, and ensure solutions align with platform strategy
Support pre-sales activities including solution design, scoping, and executive-level client presentations
Lead the full delivery lifecycle across multiple concurrent client engagements — from solution alignment and implementation through deployment, adoption, and transition to steady-state operations
Ensure delivery is predictable, scalable, and consistently high quality
Drive cross-functional accountability across matrixed teams, keeping commitments on track and stakeholders informed
Serve as the escalation point for complex delivery and product issues, driving swift and effective resolution
Own delivery governance across multiple programs: project plans, milestone tracking, risk and issue management, and executive status reporting
Coordinate across Product, Engineering, Transition, Data, and Account Leadership teams to maintain delivery alignment
Communicate clearly and proactively with stakeholders at all levels, simplifying complexity into actionable insights
Oversee data onboarding, validation, and system configuration strategy across client implementations
Ensure data quality, integrity, and consistency throughout implementation and steady-state operations
Establish and enforce delivery standards, best practices, and repeatable frameworks that scale across clients and regions
Drive efficiency through automation, standardization, and continuous tooling improvements
Ensure delivery activities comply with client-specific security, access, and regulatory requirements
Serve as the primary owner of delivery outcomes and client success for assigned North America accounts
Build and maintain executive-level relationships, acting as a trusted advisor who proactively identifies risks, opportunities, and areas for value expansion
Align delivery programs to each client's business objectives and key performance indicators
Represent the voice of the client internally, ensuring their priorities are heard across product, engineering, and operations teams
Monitor client adoption, usage, and performance metrics; identify and lead initiatives to improve client experience and product utilization
Champion continuous improvement across delivery methodologies, frameworks, and processes
Partner with Account Leadership to identify expansion opportunities and support long-term value realization