Senior Client Care Manager Needed for Home Care Company
About The Position
Homewatch CareGivers of Yorba Linda is hiring a full-time, client-facing leadership professional to manage relationships with clients, caregivers, families, and healthcare professionals. The Client Care Manager spends significant time visiting clients in their homes, understanding their needs, resolving concerns, supporting and training caregivers, and ensuring delivered care matches the agreed plan. This is primarily a weekday field position, not a desk-based role, and requires regular travel between client homes throughout the service area. The role includes occasional weekend or after-hours involvement when a client situation requires leadership support, as well as participation in a shared emergency on-call rotation with approximately four to five office-team members. The successful candidate will contribute to the leadership team and help develop client-care programs, company standards, and processes as the organization grows. The position offers an annual salary of $60,000–$75,000 based on directly related experience, plus benefits that include dental and vision coverage, wellness benefits, paid time off, retirement benefits, mileage reimbursement, discounts, professional development, and advancement opportunities. The company states that it does not currently offer health/medical coverage, but expects to in the future.
Requirements
- At least 3–5 years of relevant home care, healthcare, senior care, or client-management experience.
- Direct experience working with clients, patients, seniors, and family members.
- Proven ability to build relationships and manage difficult or emotional conversations.
- Strong verbal and written communication skills.
- Excellent organization, documentation, and follow-through.
- Ability to make sound decisions and respond calmly when plans change.
- Confidence working independently in the field while remaining connected to the office team.
- Comfort speaking up, contributing ideas, and participating as a member of the leadership team.
- Valid driver's license, reliable vehicle, and current automobile insurance.
- Ability to travel regularly between client homes throughout the service area.
- Willingness to participate in a shared emergency on-call rotation and provide occasional weekend or after-hours support.
Nice To Haves
- Experience in non-medical home care.
- Experience in senior care or aging services.
- Experience in assisted living, memory care, hospice, home health, or another field-based healthcare setting.
- Experience in client care coordination, case management, patient relations, or family support.
- Nursing or another clinical discipline; an LVN, RN, or other healthcare professional may be a good fit, but a nursing license is not required.
- Spanish-English bilingual skills.
Responsibilities
- Build trusted relationships with clients, caregivers, and family members.
- Conduct regular in-home client visits, wellness checks, and reassessments.
- Develop and update individualized plans of care.
- Help new clients and families feel comfortable and supported at the beginning of service.
- Recognize changes in a client's condition, environment, or care needs and respond promptly.
- Conduct home-safety reviews, fall-risk assessments, and cognitive screenings within the scope of non-medical services.
- Coordinate care conferences with clients, families, caregivers, and office-team members.
- Address client concerns with urgency, empathy, sound judgment, and appropriate follow-through.
- De-escalate difficult situations while protecting client relationships and maintaining company standards.
- Coach caregivers in the field and reinforce expectations connected to each client's plan of care.
- Partner with scheduling, operations, recruiting, and leadership to resolve problems.
- Maintain accurate, timely documentation of client visits, changes, and follow-up actions.
- Bring ideas, concerns, and solutions to the leadership team.
- Travel regularly between client homes throughout the service area.
- Participate in a shared emergency on-call rotation and provide occasional weekend or after-hours leadership support when needed.
Benefits
- Opportunity for advancement and professional development.
- Paid time off.
- Training and development.
- Vision insurance.
- Wellness resources and benefits.
- 401(k) and retirement benefits.
- Performance-based bonus.
- Competitive salary of $60,000–$75,000 annually, based on directly related experience.
- Dental insurance.
- Free food and snacks.
- Mileage reimbursement for approved business travel.
- Discounts and other applicable benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
