Senior Client Banking Officer

Banc of California • Los Angeles, CA

4d • $49,000 - $74,000

About The Position

Responsible for providing a full range of best in class professional servicing and fulfillment duties to both internal and external clients. Performs a variety of operational functions including, but not limited to, onboarding new deposit accounts and treasury products and services for both consumer and business clients with varying degrees of complexity. Handles incoming calls and emails regarding account inquiries from clients and business partners, and ensures daily transactions are processed accurately and efficiently. Consistently applies sound decision making techniques pertaining to inquiries, approvals and requests. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

Requirements

• A minimum of 1 year of client services experience required.
• 1-3 years of Banking or Financial Services experience required.
• Experience in complying with Know Your Customer/Customer Identification Programs
• Knowledgeable of consumer and business account types and document requirements.
• Knowledge of regulations.
• Strong organizational and time management skills as well as oral, written and interpersonal skills.
• Ability to develop rapport with clients, peers and partners.
• Ability to adapt well to change, work independently and in a group, understand and apply oral and/or written instructions, understand, remember and communicate routine information, understand complex problems and be able to collaborate and explore alternative solutions.
• Ability to make decisions that have moderate impact on the immediate work unit.
• Ability to organize thoughts and ideas into understandable terminology.
• Must be able to organize and prioritize work schedule on a short-term and long-term basis.
• Ability to complete routine forms, letters and/or conduct routine oral communication.
• Ability to make informal presentations.
• High School diploma or equivalent required

Responsibilities

• Onboards Business and Consumer depository products and services.
• Completes Treasury Management (TM) set-up forms to enable TM products and services for business clients.
• Fulfills various types of deposit account maintenance and supersede requests.
• Gathers, completes and validates for accuracy – CDD/KYC requirements and forms to support depository and TM services.
• Provides clients with detailed information about their depository and/or TM products and services.
• Responsible for transaction and wire requests up to prescribed authority limits.
• Processes, solves, and answers complex customer inquiries, transactions, or problems while using sound judgment and experience, based on precedent, example, reasonableness or a combination of these.
• Works daily requests and performs account maintenance, reviews transactions, related documents, verifies work, processes, reconciles, approves routine and complex transactions, and obtains appropriate approvals (i.e. Wire Transfers, Exception Item Processing, Non-Post, Fraud Alerts, Research, Adjustments, Stop Payments, Debit Cards, Mobile Capture Limits, RDC, etc.).
• Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow-through with clients and frontline staff.
• Actively seeks cross-sale opportunities to support clients banking needs.
• Communicates directly with clients and/or Business Units to ensure accurate completion of requests and resolves issues by navigating the bank’s various departments on the client’s behalf.
• Collaborates with business partners, works with Legal, BSA and other internal business partners to solve unique setup requests.
• Follow all established policies and procedures.
• Perform other duties and projects as assigned.

Benefits

• 401k plan which includes a company match and immediate vesting
• medical, dental, vision, AD&D, supplemental life, long-term disability, pre-tax Health Savings Account with employer contributions, and pre-tax Flexible Spending Account (FSA)
• adoption, surrogacy, and fertility assistance
• paid parental leave and family support solutions including care options for your family
• paid vacation days, holidays, and volunteer time off
• tuition reimbursement
• an annual mentorship program
• leadership development resources
• access to LinkedIn Learning

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED