Senior Client Associate

Wells Fargo•Marlton, NJ

4d•$28 - $42

About The Position

Wells Fargo is seeking a Senior Client Associate in Wealth and Investment Management as part of Wells Fargo Advisors. The role supports Profit Formula Financial Advisors with sales, client service, and operational activities, including responding to client requests, managing account-related tasks, and supporting the development of client relationships. The Senior Client Associate is expected to use prior Client Associate experience to anticipate and resolve complex client and business issues, exercise seasoned judgment, and serve as a subject matter expert and resource for peers and entry-level Client Associates. The position is based at 10000 Sagemore Drive, Marlton, NJ 08053. The posted base pay range is $27.88–$41.83; pay may vary based on factors including performance, skills, experience, and work location. Employees may also be eligible for incentive opportunities. The position is not eligible for visa sponsorship and is subject to FINRA background screening and ongoing regulatory obligations. Specific compliance policies may also apply to outside activities and personal investing.

Requirements

At least 2 years of Brokerage and Client Services support experience, or equivalent demonstrated through work experience, training, military experience, or education.
Successfully complete and pass a background check prior to hire and meet applicable FINRA and ongoing regulatory obligations.
Provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if affected by outside-activity or personal-investing compliance policies.

Nice To Haves

Brokerage client support experience or financial services industry experience.
Administrative support experience in financial services.
Experience interacting directly with customers.
Intermediate Microsoft Office skills, including Word, Excel, Outlook, and PowerPoint.
Client service focus, with the ability to listen to customer needs and recommend solutions.
Ability to prioritize work, meet deadlines, achieve goals, and work in a dynamic and complex environment.

Responsibilities

Assist Profit Formula Financial Advisor(s) with sales, service, and operational activities, including serving clients by telephone, direct interaction, and written correspondence.
Facilitate advisor and client requests for account information and quotes; schedule and prepare for appointments with new or prospective clients; establish and service client accounts; prepare forms; and research account inquiries or issues.
Perform administrative functions for Financial Advisor(s) and Branch Management, including tracking referrals, coordinating and executing marketing campaigns, maintaining files to meet regulatory requirements, and maintaining records that support servicing and growing client relationships.
Act as liaison for referral sources by reviewing paperwork for completeness and forwarding it to management for review when applicable.
Anticipate and proactively seek resolutions to client and business-related issues.
Handle complex clients with a high degree of professionalism and seasoned judgment.
Serve as a subject matter expert and provide peers with advice or guidance.
Provide knowledge and systems support to branch personnel and training for entry-level Client Associates.
Follow applicable risk and compliance policies and procedures, fulfill risk and compliance obligations, and escalate and remediate issues appropriately.