Senior Client Associate

Gallagher • Lake Mary, FL

5d

About The Position

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

At Gallagher, we’re looking for a Senior Client Associate to join our team. This role is all about delivering exceptional service to our clients and supporting our branch operations. You’ll be part of a collaborative environment where your contributions directly impact client satisfaction and retention. If you’re someone who thrives on building relationships and ensuring smooth workflows, this could be the perfect opportunity for you.

Requirements

• High School diploma/equivalent plus 1 year directly applicable experience.
• Proficiency in Microsoft Office and basic math skills.
• Appropriate licensing as required.

Nice To Haves

• Associate's degree, professional certification, or equivalent training and experience preferred.
• Previous experience managing client relationships.
• Experience in client service or administrative support is a plus.
• A knack for building strong relationships with clients and colleagues.
• Attention to detail when creating documents and managing workflows.
• The ability to meet deadlines and follow established processes.
• A collaborative mindset and a commitment to continuous improvement.
• Exceptional organizational skills
• Proficient in using technology as a tool to maximize productivity and quality.
• Strong written and verbal communication skills.

Responsibilities

• Be at the heart of Gallagher's client service operations.
• Assist with branch workflows, create essential documents like certificates and reports, and ensure that all processes meet our high standards.
• By supporting our production team and adhering to timelines and data requirements, you’ll help us deliver on our promise of excellence.
• Your work will directly contribute to client satisfaction and retention, making a real difference every day.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED