Senior Client Advisor

Richemont•Las Vegas, NV

8d•$28 - $32•Onsite

About The Position

As a Senior Client Advisor, you act as an ambassador of the Maison’s values and standards, setting the benchmark for excellence in client engagement. You shape and sustain high - impact client relationships by combining mastery of the Maison’s universe with a sophisticated client guidance. You anticipate client expectations, deliver consistently exceptional experiences, and contribute to long -term loyalty and Maison advocacy.

Requirements

5-8 years experience in luxury retail, fine jewelry, watchmaking, fashion, hospitality or private-client service
Proven success in high-end sales & clienteling, consistently meeting/exceeding goals
Experience managing HNW / UHNW clients and sensitive, confidential relationships
Strong mastery of the luxury sales ceremony and elevated service excellence
Demonstrated ability to lead by example
Skilled in client development, networking, and building client portfolios
Confident using CRM tools and digital clienteling platforms
Fluent in English - additional language skills are a plus
Excellent interpersonal and communication skills are required
Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
Self-starter with team-player approach
Must be available to work retail hours including nights and weekends

Nice To Haves

College degree preferred

Responsibilities

Deliver an exceptional, bespoke in-store experience and memorable client journey across every touchpoint
Establish and grow long -term client relationships, anticipating needs and exceeding expectations
Serve as a trusted advisor by maintaining refined product knowledge, high service standards, and an inviting boutique atmosphere
As a team player, drive excellence in client journey by applying effective clienteling approaches and supporting the team on achieving boutique qualitative and quantitative goals
Partner with Boutique and local leadership to plan and support in -store and external client activations, and networking initiatives
Ensure accurate and strategic client data capture to foster engagement, follow -up, and long term retention
Proactively explore client development opportunities recruit new high potential prospects and retain clients
Consistently achieve —and ideally exceed —personal sales goals while upholding Maison values
Master and role -model every key moment of the sales ceremony, coaching junior team members as needed
Ask insightful questions to uncover client needs, provide tailored recommendations, and secure long -term loyalty
Confidently manage negotiations and handle objections with poise and integrity
Support after-sales clients, ensuring a seamless and elevated experience
Operate with expert awareness of industry trends, competitors, and market dynamics to advise through elevated client relation
Bring the Maison’s heritage, craftsmanship, and values to life with passion and authenticity
Communicate and educate clients on product creation, materials, care, and design philosophy
Demonstrate expert knowledge across all collections, adapting your storytelling to each client profile
Represent the Maison, translating the complexity of fine watchmaking into compelling stories that enhance emotional connection and client appreciation.
Serve as a role model of behavior, tone, luxury standards, and service excellence for the boutique team
Uphold all Group, Maison, and boutique security and operational procedures
Support boutique daily set -up, closing activities, and maintenance of displays and back -stock
Participate in merchandising execution to ensure visual excellence in line with Maison standards
Contribute to inventory processes, cycle counts, and audit preparation
Assist with key operational and back -office projects as required
Demonstrate strong expertise, enabling effective operational support to the tea